About this role
Job Description Summary Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.
Job Description Essential Responsibilities:
• Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors. • The primary customer contact for the duration of each project. • May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate. • Uses prior experience and acquired technical expertise to manage contract implementation. • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. • Provides informal guidance to new team members
Required Qualification:
• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field. • PMP certification (or equivalent) with strong project management expertise. • Proven experience leading complex software implementation projects. • Successful delivery of enterprise software solutions across the complete project lifecycle. • Hands-on experience managing SCADA, ADMS, EMS, or utility control center software projects. • Strong knowledge of SDLC and project delivery methodologies, including Agile, Waterfall, and Hybrid approaches. • Experience managing project scope, schedules, budgets, risks, issues, and stakeholder communications. • Demonstrated ability to lead cross-functional, geographically distributed teams, communicate effectively in English, and manage multiple priorities in fast-paced customer-facing environments (Spanish is a plus).
Additional Information Relocation Assistance Provided: No
#LI-Remote - This is a remote position