About this role
About the Role
We are looking for an enthusiastic and driven Store Manager to lead The Market—our busy on-campus convenience store at the heart of the University community.
Serving over 10,000 customers each week and generating £1M+ annual turnover, this is a fantastic opportunity to take ownership of a high-performing retail operation and make a real impact.
You will be responsible for delivering excellent customer experience, leading a diverse team, and driving strong commercial performance across all aspects of the store.
Key Responsibilities
Lead the day-to-day operations of The Market, ensuring high standards of availability, cleanliness, safety, and overall store presentation Drive commercial performance by managing stock control, ordering, supplier relationships, pricing, and minimising wastage Inspire, manage, and develop a diverse team, including recruitment, training, rota planning, and performance management Deliver an outstanding customer experience by resolving queries, supporting promotions, and maintaining a welcoming environment Monitor and analyse sales, margins, and stock data to improve performance and ensure profitability targets are met Ensure full compliance with financial procedures, audits, health & safety, food safety, and mandatory training requirements
About You
You are a confident and inspiring leader who thrives in a fast-paced retail environment.
You will bring:
Proven experience in retail or food retail management Strong organisational and operational skills, with the ability to manage competing priorities A proactive, solutions-focused approach to problem solving and continuous improvement A passion for delivering excellent customer service and enhancing the customer experience The ability to lead, motivate, and develop a diverse team A calm, adaptable mindset with the confidence to perform under pressure
Further information
This role is offered on a permanent, full-time basis (36.5 hours per week).
For an informal discussion about the role, please contact James Jeffery, Retail Operations Manager, at [email protected]. Please note that applications must be submitted through the University’s official website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.