About this role
The People Operations teams provide administrative and advisory support to our UK Business and through our ‘service pledge’ underpin our overall People Strategy and Vision. The operation consists of a HR Shared Services team, a HR Technology team and a HR Transformation team. Customer centric, we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver. Working as part of the Group People and Resourcing Function, you will be responsible for delivering business-focussed and best practice HR support. Your role will include managing a variety of HR queries and being the first line of contact by phone and email. You will provide initial guidance, advice and support to the employees. Your proactive approach will support all activities in the Employee Lifecycle.
You will work on building strong, trusted relationships with key stakeholders, particularly with internal teams such as Payroll, Talent, Immigration and Benefits.
Whilst establishing yourself as a credible advisor, your ability to challenge and provide sound advice will be instrumental in fostering an essential collaborative environment. Your will work collaboratively across the business ensuring a seamless first-class HR service.
Upholding the firms’ values, you will serve as a role model for your stakeholders and within the team
• Monitor, allocate and work tasks from the systems used (ServiceNow, SuccessFactors and Appian) ensuring urgent requests are reviewed, allocated and flagged to the appropriate area/team to be completed promptly & accurately
• Adhere to all Service Level Agreements for all agreed processes and highlight issues to the Team Leader
• Data entry based on business requirements
• First point of contact for queries via phone and email
• Maintain strong working relationships with relevant internal and external stakeholders
• Deal with complex queries, advising on complex policy matters and escalated queries
• • Managing projects for internal teams such as Talent and Benefits
• • Supporting with sharing communications with the wider business
• • Take a proactive approach to educating and supporting the EXL team members with queries
• • Deputise for Team Leaders as required, keeping the Assistant Manager informed of any day-to-day issues
• • Be expected to take responsibility for ad-hoc project work and processes as and when required by the Management Team
• • Contribute to department meetings and lead on specific sessions where relevant
• • Promote continuous improvement within the business and internal teams
• • Be pro-active in working with both the Management team to improve operational efficiency
• • Keep up to date with KPMG policy changes and the wider firm agenda
• • Assisting with reporting and MI when required
• • Support with SOP review and process maps as required
• An ability to build relationships and communicate with people at all levels
• High levels of resilience, with experience of working in a highly pressurised customer centric environment
• Proactive and high energy individual with a positive approach
• The ability to take a logical, systematic, coherent approach to issues. Thinking outside of the box and weighing up all options available to make an informed decision
• Excellent communicator – written and verbal
• The ability to influence and confidently negotiate at all levels
• Strong organisational, literacy and numeracy skills
• Good IT office proficiency, including, Microsoft Excel, PowerPoint, Word etc. as well as SuccessFactors or equivalent HR system