About this role
Diagnostic Laboratory of Oklahoma (DLO) Location: Oklahoma City, OK Hours: Monday-Friday 8am-5pm; may vary based on Business Need Essential Functions:
• Report to work on time and prepared for each scheduled shift • Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities • Maintain a positive, professional, and supportive attitude throughout the workday • Work collaboratively as a team member and contribute to a respectful, productive work environment
• Plans and coordinates customer service activities, ensuring that commitments are met, and that questions or complaints are processed properly and efficiently. • Contributes to the development of new procedures and processes and the modification of existing customer service procedures. • Directs the preparation and maintenance of records, reports and other related data on all customer service activities and functions. • Ensure that all laboratory services pertaining to patient information remain confidential and that conditions for release of information be in accordance with laboratory rules and regulations. • Conducts and directs a continuing assessment of all customer service procedures, determines, and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules. • Maintains contact with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures. • May perform other duties as assigned.
Required Knowledge:
• Must be able to operate basic office equipment, have general computer knowledge and basic typing • ability • Must have demonstrative customer service skills. • Must be able to communicate in English • both verbally and in writing. • Must be confident, self-motivated and be able to work unsupervised. • Requires professionalism in appearance, actions, and attitude. • Must be able to maintain professionalism in times of heavy workloads and stress. • Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values. • Must be able to achieve and maintain department specific metrics Required Experience:
• BA/BS degree. • Work Experience: 5+ years’ experience in a Customer Service/Support Role (experience directly related to healthcare and/or laboratory medicine strongly preferred.) • 3+ years of supervisory experience preferred. Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.