About this role
Reporting to Manager, Customer Excellence Systems - Customer Experience Systems Specialist will ensure expertise and skills needed to effectively maintain and support the Customer Experience solutions through proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems investments. The jobholder role is to also provide backend system administration level to support end users regarding technical and maintenance for Customer Experience systems. This will include diagnosing and proactively ensuring client applications availability.