About this role
To animate, develop, and coach the Service Centre team to deliver outstanding Y’elloX Culture and achieve set objectives in service quality, revenue generation, none financials and customer retention. The Service Center Supervisor is responsible to ensures the managing of end-to-end effective operational management of the Service Centre, drives team performance, seamless onboarding, and regulatory compliance and promotes adherence to MTN values, and upholds the company’s commitment to excellence in customer experience and business growth.