About this role
Key Responsibilities End User Support (Primary Responsibility)
• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals. • Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues. • Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365. • Install and configure applications, antivirus, and security tools. • Support onboarding and offboarding (user setup, email configuration, asset handover). Basic Network & Connectivity Support
• Troubleshoot LAN/Wi-Fi connectivity issues. • Coordinate with ISP for internet issues. • Basic understanding of switches, access points, and firewall troubleshooting (escalate when required). • Ensure meeting room IT equipment is operational. IT Asset & Compliance Support
• Manage IT asset allocation and tagging. • Maintain asset register and coordinate with central team for updates. • Ensure devices are patched and antivirus is updated. • Support IT audits and compliance checks when required. Office IT Operations
• Act as onsite SPOC for Jaipur office IT issues. • Log and track incidents in ITSM tool. • Coordinate with L3 / Infra / Network teams for escalations. • Handle hardware troubleshooting and vendor coordination for repairs.
Key Responsibilities End User Support (Primary Responsibility)
• Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals. • Troubleshoot Windows 11, MS Office, Outlook, Teams, and OneDrive issues. • Manage user accounts (password resets, account unlocks, access support) in Active Directory / O365. • Install and configure applications, antivirus, and security tools. • Support onboarding and offboarding (user setup, email configuration, asset handover). Basic Network & Connectivity Support
• Troubleshoot LAN/Wi-Fi connectivity issues. • Coordinate with ISP for internet issues. • Basic understanding of switches, access points, and firewall troubleshooting (escalate when required). • Ensure meeting room IT equipment is operational. IT Asset & Compliance Support
• Manage IT asset allocation and tagging. • Maintain asset register and coordinate with central team for updates. • Ensure devices are patched and antivirus is updated. • Support IT audits and compliance checks when required. Office IT Operations
• Act as onsite SPOC for Jaipur office IT issues. • Log and track incidents in ITSM tool. • Coordinate with L3 / Infra / Network teams for escalations. • Handle hardware troubleshooting and vendor coordination for repairs.
Required Skills
• Strong troubleshooting skills (Windows OS & Hardware). • Good knowledge of O365, Outlook, Teams. • Basic understanding of AD & user management. • Basic networking knowledge (IP, DNS, DHCP). • Familiarity with IT ticketing tools. • Good communication skills. • Ability to work independently onsite. Good to Have
• Experience supporting 100+ user environment. • Experience handling Mac devices and Ubuntu laptops. • Exposure to endpoint management tools (Intune - basic knowledge). • Understanding of basic security practices (BitLocker, MDM). • Experience handling asset management processes. Behavioral Expectations
• Quick response to incidents. • Ownership-driven approach. • Clear communication with business users. • Proactive in identifying recurring issues. • Professional and disciplined work style.