About this role
To provide the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner • Administer expert massage and body treatments for various purposes and needs and in the specific time frame given. • Provide consistent professional treatments as directed in training classes and accepted certification practice. • Properly care for equipment and products used • Communicate and describe in an articulate manner the spa offerings • Compare and contrast the different services on the menu • Recommend and up-sell services at the spa facility on property • Handle guest questions and concerns with professionalism and courtesy • Respond to guest requests immediately, accurately, and appropriately • Understand the importance of and committed to continuing education • Works unsupervised for extended period • Uphold all protocols for set-up and cleanliness of treatment rooms. • Understand that as a representative of the Spa they will maintain a healthy appearance and a positive attitude • Maintain a clean, safe, stocked and well-organized work area. Including extensive in-between client cleaning procedures. • Maintains well maintained spa appearance, cleanliness and ability to work entire shift in a mask as directed. • Comfortable around guests who may be in a state of undress • Perform other tasks assigned by Manager or Assistant Manager. • Ability to trouble shoot and problem solve problems in fast paced environment • Regular attendance is essential to the successful performance of the position • Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekends, and holidays to reflect the needs of the facility • Must comply with rules and regulations for the safe and effective operation of the facility • Always maintains a friendly pleasant and professional demeanor and appearance
• High school diploma or equivalent • Proper training and certificates for service provided. (Must be able to produce certifications upon hire.) • Experience in administering treatments to male and female guests in a professional manner. • Understand and follow Blood Born Pathogen procedures • Excellent, reading writing and oral proficiency in the English language • Must be able to maneuver in and around the salon, spa and fitness area. • Responds to visual and oral cues. • Must be able to work in a close-knit environment with constant co-work involvement. • Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. • Able to lift 15lbs occasionally • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity.