About this role
Job summary
A vacancy has arisen for a part-time receptionist (30 hours per week in our Respiratory Outpatients Department at the Royal United Hospitals NHS Foundation Trust in Bath.
We are looking for a friendly, enthusiastic and proactive Receptionist(s), with exceptional multi-tasking and communication skills to assist in covering a busy reception area.
We are looking for candidates who have good computer skills, a cheerful and proactive approach and multi-tasking skills due to ever-changing priorities. An approachable, professional person with exceptional organisational skills and the ability to learn would suit this post.
Main duties of the job
As a key member of the outpatient team, you will work on the front reception desk alongside a Healthcare Assistant (HCA), providing a welcoming, professional, and compassionate service to patients and visitors. Many of the patients attending the department may be undergoing investigations for a potential cancer diagnosis or living with a life-limiting condition, so empathy, sensitivity, and excellent communication skills are essential.
Your responsibilities will include managing patient information on the hospital Patient Administration System (Millennium), booking and coordinating appointments, handling telephone enquiries from patients, GPs, and other healthcare professionals, arranging patient transport, and undertaking a range of administrative duties to support the smooth running of the service.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
We are looking for someone who is highly organised, customer-focused, and able to work effectively in a busy environment. Flexibility is important, as you will be expected to provide cover for reception colleagues during periods of annual leave and unexpected absence.
Please see the job description for more details.
Person Specification
Knowledge and skills Essential
Customer Service skills Computer skills e.g. proficient use of Microsoft products e.g. outlook, word, excel
Desirable
Use Millennium to book appointments Previously worked in healthcare environment
Personal qualities Essential
Ability to work independently and as part of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Respiratory Department B49
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)