About this role
Job summary
To provide an efficient and patient focused reception service within the Radiology Department maintaining a high standard of customer care. To provide an efficient, timely digital imaging records service to support a high standard of clinical care to patients and to carry out clerical duties in accordance with Trust policies and procedures.
The Team provides radiological services to Health community, providing inpatient, outpatient and GP services to a broad spectrum of client/patient groups. The post involves providing Clerical, administrative, reception and PACS support to a variety of radiological and Lithotripsy services.
Interview date to be confirmed
Main duties of the job
The successful candidates will be expected to provide a patient focussed service in various Reception areas within Radiology at both Whiston and St. Helens sites and facilitate the transmission of images to other hospitals when required to assist with patient care.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
o Rated Outstanding by CQC Inspection August 2018
o Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description Job responsibilities
KEY DUTIES
Undertake general reception duties including greeting patients, verification of patient details and updating patient demographics on Trust Information Systems. Enter patient and examination details on Patient Administration System (PAS) and Radiology Information System (RIS) following departmental procedures. Ensure accurate data quality is maintained during data entry. Make appointments as required. Liaise with portering staff to facilitate the transfer of patients to and from the wards and departments. Maintain and update with regular training knowledge of RIS and PAS. Filing and good housekeeping of paper and electronic documentation. Respond to enquiries in a positive and helpful manner and deal both by telephone and face to face. Communicate with patients and their relatives in a patient, courteous and sympathetic manner. Arrange ambulance or transport for patients if required. Give general advice to patients or redirect to an appropriate department. Deal with complaints on a first line basis or refer to the relevant department/member of staff. (N.b. May occasionally experience stressful or distressing situations.) Liaise with PACS teams from other Trusts to assist in image transfer Provide radiology images for multi-disciplinary team meetings in relevant folders on Picture Archiving Communication System (PACS) Facilitate image transfer to other Trusts either by CD/Dicom push or any other method of image transport Prioritise image workload depending on clinical urgency. Undertake data entry on the Radiology Information System (RIS) and Patient Administration System (PAS) for imported images. Access national tracing systems to check patient demographics Respond to enquiries relating to image transfer and general PACS issues. Maintain and update with regular training a range of knowledge of the RIS and PACS. Provide support to PACS/RIS team. Liaise with clinical staff to ensure the smooth running of the department. To work in a flexible manner in accordance with the Trust Policy. Any other duties required by Line Manager
ADMINISTRATIVE RESPONSIBILITIES
Merge duplicate records on RIS, Image viewing system and PAS. Identify duplicates/errors on the system and deal with them appropriately Produce encrypted CDs for image transfer and for legal cases
TEACHING & TRAINING RESPONSBILITIES
Ensure attendance at Trust Mandatory Training sessions Maintain knowledge and skills of department/Trust systems, policies and procedures To observe the provisions of and adhere to all Trust policies and procedures.
Person Specification
Qualifications Essential
Educated to NVQ Level 2 or equivalent qualification and/or equivalent experience
Desirable
Customer Care NVQ qualification ECDL or equivalent qualification and/or experience
Knowledge and Experience Essential
Previous Clerical experience Competent IT user Able to deal with the public in person and via the telephone
Desirable
Previous NHS experience Knowledge of medical terminology
Skills Essential
Good organisational skills Ability to relate effectively and communicate clearly & professionally at all levels Able to work as part of a team Self-motivated and able to work with limited supervision To show initiative To be organised with a logical approach to work Have standard keyboard skills Can work well under pressure and remain calm in difficult situations Good communication skills
Other Desirable
Demonstrates Self-Motivation
Our Values Essential
We are Kind We are Open We are Inclusive
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)