About this role
JOB GOAL: The District Technology Specialist provides advanced technical support, systems administration, and project leadership for district technology systems. This role is responsible for resolving complex tasks, issues escalated from front-line (Tier 1) support, maintaining and improving critical systems, leading and participating in technology projects, and ensuring reliable, secure, and effective technology services across the district while ensuring a positive support experience. QUALIFICATIONS:
• Associate's degree in a related field or equivalent combination of education and experience, preferred
• Three or more years of experience in technology support, systems administration, or a similar role
• Strong technical background supporting Windows, Apple, ChromeOS, Google Workspace, and related enterprise systems
• Experience with device management, identity systems, VoIP, networking, and/or infrastructure platforms, preferred
• Demonstrated ability to troubleshoot complex technical issues across multiple systems
• Strong communication skills and ability to explain technical concepts in non-technical terms
• Ability to work independently, manage projects, and prioritize competing demands
• High degree of professionalism, discretion, and attention to security, privacy, and data integrity
PERFORMANCE RESPONSIBILITIES:
• Provide advanced troubleshooting and resolution for issues within assigned system-defined roles and operational platforms supporting district devices, accounts, peripherals, classrooms, and related technologies.
• Serve as the escalation point for issues that cannot be resolved by front-line (tier 1) support staff
• Provide in-person and remote assistance following established procedures and documentation within assigned system-defined roles and operational platforms
• Document all work in the district's ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work
• Administer, configure, and maintain district technology platforms and systems
• Own the reliability, security, and performance of assigned systems and services
• Perform advanced troubleshooting including root cause analysis of complex or systemic issues
• Lead and implement technology projects including system upgrades, migrations, and new equipment and platform deployments
• Design and maintain system configurations, standards, and documentation
• Work with vendors and service providers on support, integration, and project delivery
• Support Tier 1 staff and develop procedures and escalation standards
• Monitor system health and proactively address risks and performance issues
• Ensure systems comply with applicable federal and state data privacy and cybersecurity laws, district policies, and recognized industry standards for security, reliability, and business continuity
• Support classroom and other technologies such as phones, displays, printers, audio systems, and other peripherals
• Collaborate with leadership to plan technology improvements and roadmap initiatives
• Collaborate on joint technical projects
• Create and maintain technical documentation
• Assist in the maintenance and troubleshooting of networking and server infrastructure
• Other duties as assigned by the Executive Director of Technology or designee
REPORTS TO: Executive Director of Technology PHYSICAL REQUIREMENTS: Typical office conditions: sitting, bending, stooping, filing, occasional lifting of up to 50 pounds of office supplies/files. Close vision at or correctable to normal range. TERMS OF EMPLOYMENT: Per BAO collective bargaining agreement - 213 days SALARY: Per BAO collective bargaining agreement