About this role
Operate the switchboard: answer phones; record details for follow-up consultations with information officers Manage reception: interact with clients; manage queues; set client expectations regarding wait times Provide simple non-confidential information and advice at reception. Assist callers in scheduling appointments with relevant clinics (e.g., FLAC, Local specialist clinics) Prevent overcrowding at reception Support staff in the interview rooms Support volunteer staff Input information into CIS data collection systems Monitor reception emails when directed Report on Social Policy issues Handle administrative tasks: mail shots, photocopying, recording incoming and outgoing post, Scheme Worker rota, collect customer feedback (surveys, comment cards, etc.) Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc. Assisting the Development Manager with office work Attend regular team meetings Perform duties as assigned by the Development Manager Please note that training is an integral part of the CE programme and must be undertaken. If interested in this vacancy please send your CV to: [email protected]. CE Scheme Skills