About this role
Job summary
We are looking to appoint a friendly, organised, and proactive Receptionist/Administrator to join our busy GP practices. As the first point of contact for patients, you will play a key role in delivering an excellent patient experience by managing appointments, supporting clinical and administrative teams, and ensuring the smooth day-to-day running of the practice.
The successful candidate will have an excellent telephone manner, strong organisational and communication skills, and preferred previous experience of booking appointments in a busy administrative or healthcare environment. You will be able to work efficiently under pressure while maintaining a professional, courteous, and patient-focused approach.
Main duties of the job
Act as the first point of contact for patients, providing a welcoming and professional service in person and over the telephone.Arrange and coordinate patient clinics and appointments, ensuring accurate scheduling and efficient use of clinical resources.Liaise effectively with clinical staff, administrative colleagues, and patients to facilitate the smooth delivery of services.Carry out a range of general administrative and office management duties to support the day-to-day operation of the practices.Work in accordance with established practice policies, procedures, and confidentiality requirements.Respond to patient enquiries promptly, efficiently, and courteously, providing accurate information and resolving queries where appropriate.Maintain accurate patient records and ensure all administrative tasks are completed to a high standard.Contribute to the delivery of a high-quality, patient-centred service and support the wider practice team as required.Undertake Statutory and mandatory training as required
About us
At our GP practices, we pride ourselves on providing compassionate, high-quality healthcare to our local community. Our success is built on the dedication of our friendly and supportive team, who work together to ensure every patient receives the best possible care and experience.
We foster a positive, collaborative working environment where everyone is valued and respected. Whether you're greeting patients at reception, supporting clinicians behind the scenes, or working alongside colleagues to keep the practice running smoothly, you'll be part of a team that genuinely supports one another and recognises the important contribution every role makes.
We are committed to delivering excellent patient care while promoting a culture of professionalism, teamwork, and continuous improvement. We encourage open communication, mutual respect, and a strong work ethic, creating a workplace where staff can develop their skills and feel proud of the service they provide.
In return, we offer a rewarding role within a well-established practice, opportunities for learning and development, a supportive management team, generous access to wellbeing support, and the satisfaction of making a real difference to the health and wellbeing of our community every day.
Job description Job responsibilities
Act as the first point of contact for patients, providing a welcoming and professional service in person and over the telephone.
Arrange and coordinate patient clinics and appointments, ensuring accurate scheduling and efficient use of clinical resources.
Liaise effectively with clinical staff, administrative colleagues, and patients to facilitate the smooth delivery of services.
Carry out a range of general administrative and office management duties to support the day-to-day operation of the practices.
Work in accordance with established practice policies, procedures, and confidentiality requirements.
Respond to patient enquiries promptly, efficiently, and courteously, providing accurate information and resolving queries where appropriate.
Maintain accurate patient records and ensure all administrative tasks are completed to a high standard.
Contribute to the delivery of a high-quality, patient-centred service and support the wider practice team as required.
Undertake Statutory and mandatory training as required
Monitor effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
Maintain an awareness of the Freedom of Information Act.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health & safety policies by following agreed safe working procedures
Actively report health & safety hazards and infection hazards immediately
Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
Undertaking periodic infection control training (minimum annually)
Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System
Using personal security systems within the workplace according to Practice guidelines
Making effective use of training to update knowledge and skills
Demonstrate safeguarding and promoting the welfare of children and adults at risk.
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
Person Specification
Qualifications Essential
Person Specification Essential Criteria Qualifications & Experience GCSEs (or equivalent) in English and Mathematics. Experience of booking appointments and managing busy diaries or schedules. Experience of working with the public and providing excellent customer service. Competent in the use of Microsoft Office applications and general IT systems. Experience of working in a healthcare setting (desirable but not essential if transferable skills can be demonstrated). Knowledge & Skills Excellent communication skills, both verbal and written. Professional and courteous telephone manner. Strong organisational and time management skills with the ability to prioritise workload. High level of accuracy and attention to detail. Ability to maintain confidentiality and handle sensitive information appropriately. Ability to work effectively both independently and as part of a multidisciplinary
Desirable
Previous experience working in a GP practice, NHS, or healthcare environment. Knowledge of GP clinical systems (e.g. EMIS Web or SystmOne). Understanding of NHS services and patient pathways. Experience of processing referrals or clinic bookings. Knowledge of medical terminology. Experience handling confidential patient records. Care Certificate or relevant administration qualification.
Personal attributes Essential
Friendly, approachable, and empathetic. Reliable, punctual, and dependable. Positive attitude with a commitment to delivering outstanding patient care. Professional appearance and manner. Commitment to equality, diversity, and inclusion.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name SSP Health
Address 1A Garden City
Holcombe Brook
Bury
BL0 9TN
United Kingdom
Employer's website https://www.ssphealth.com/ (Opens in a new tab)