About this role
Job summary
The Trauma & Orthopaedics department are looking for an efficient, organised and experienced individual to join our busy Medical Secretary team.
We are looking for an individual who is organised, adaptable and able to communicate effectively with patients, clinicians and other staff within the department. You will be responsible for the day to day administration linked to consultant-led clinics, including reviewing of clinical letters, appointment validation and conversing with patients. The role will also include elements of appointment scheduling, as well as cross cover for other secretaries and admin staff as required.
We are looking for someone who will bring a positive attitude and enthusiasm to the role as well as an individual who will have the confidence to work autonomously once trained. The applicant must be able to work well as part of a team to ensure the service runs efficiently and productively.
Main duties of the job
To provide a full range of reception, medical secretarial services to the Trauma and Orthopaedics team, including full organisational support.
To work autonomously within and as part of a team demonstrating efficient organisation to provide an effective service to the Consultant(s) and their teams.
To ensure procedures and working practices are in place and adhered to, so that the
Specialty and Trust can deliver a service that meets the standards and targets that have been set.
To provide a considerate, patient focused service in all dealings with patients and with staff around the hospital and throughout the whole system.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description Job responsibilities
Please refer to the full Job Description
General Duties
To undertake a full range of secretarial duties for consultants and their team.
To produce and deliver patient clinic letters and other correspondence to NHS England guidelines, using audio typing and/or dedicated software.
Request records/notes to required timeframes.
Ensure efficient filing and information tracking systems are adhered to, providing continuity of care, including electronic case note tracking.
To deal with all telephone, answerphone, post or email queries, on a daily basis to required timeframes and prioritise as necessary to ensure consultants and their team
Person Specification
Qualifications Essential
Good general standard of education to GCSE level or equivalent including English.
Knowledge Essential
Demonstrates ability to prioritise workload and adapt effectively to changing priorities. Experience of establishing and maintaining effective filing systems. Experience of working in a busy environment Experience of dealing with the general public. Experience of working in a large, complex organisation and a multidisciplinary environment. Experience in using patient administration systems. Awareness and understanding of issues currently faced within the NHS.
Desirable
Experience of mentoring, training or supervising others. Advanced keyboard and audio typing skills. Demonstrable experience in a medical environment, ideally as a medical secretary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Royal Surrey NHS Foundation Trust
Egerton Road
Guildford
GU2 7XX
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)