About this role
Job summary
To support the Bolton Directorate in providing a comprehensive administrative service to the relevant administration teams.
The post holder will work within the team where extra admin support is needed, and will report to the relevant Administration Manager.
These duties may include (dependant on where the cover is required):
You will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals. Typing clinic letters and reports, prepare agenda's, minuting meetings and CPA documentation within the CMHT's. This will also include Reception cover.
Main duties of the job
Undertake audio/clerical duties for the wider team, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact. As required by your team, record activity onto appropriate systems meeting all required deadlines. Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes. Ability to prioritise workload. To use initiative and take responsibility for own area of work, as well as working effectively as part of a team, ensuring any areas of concern are raised in a timely and appropriate manner. Maintain the highest standard of confidentiality with regards to information concerning service users/staff at all times. Maintain and update service user records and filing systems, involving the use of the Trust's electronic patient record (EPR) systems. Provide cover across Bolton sites for colleagues during times of sickness and annual leave, ensuring service provision is maintained. To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000members of staff, who deliver services from more than122locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
Please see attached job description and person specification
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts
Person Specification
Qualifications Essential
Ability to use Microsoft packages to a high standard. Knowledge of word application essential GCSE in Maths and English
Desirable
Ability to liaise with multidisciplinary team and differing levels of personnel. Needs to be able to decide importance of tasks and how to tackle them. Must be able to work with colleagues, sharing workload, particularly in times of colleague absence. Working within a confidential environment
Knowledge Essential
Clear understanding of The Data Protection Act. Training and developing according to the needs of service and self. Adherence to policies etc set out by the trust and service.
Desirable
Use of EPR systems. Adaptable to new systems/ processes.
Skills Essential
Effective time management skills The ability to prioritise and plan conflicting and complex work demands An excellent telephone Manner and excellent communication skills Ability to be numerate and provide statistical data accurately. A caring and sensitive attitude when communicating with staff and patients
Desirable
Minute taking Problem solving
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Breightmet Health Centre
Breightmet Fold Lane
Bolton
BL2 6NT
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)