About this role
Job summary
To provide a high quality secretarial and administrative service to the Psychiatry Team in Community Services, Bolton. The Medical Support Secretary will undertake general office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.
Main duties of the job
Undertake audio/copy typing/administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence and data inputting.
Liaise with outside agencies, including Social Services, Coroner's Office, other hospitals, other GMMH services, medical services, GP services, clients and their relatives using knowledge and judgement of any given situation.
Liaise with multi-disciplinary team members as required.
Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
Communicate appropriately with patients / relatives / carers in potentially distressing situations.
Ensure demographic details are correct and amend where necessary.
Ensure any actions from correspondence / dictation is carried out appropriately.
Receive and distribute mail on a daily basis as required, using judgement and experience to ensure test results and key information is brought to the attention of the appropriate medical staff.
Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel / accommodation when required.
Ability to prioritise workload according to the agreed pattern of working.
To facilitate and manage, including minuting and dissemination of minutes, for any meetings requested relevant to your role or during time of cover for colleagues absence.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Maintain appropriate office standards and quality of work.
Job description Job responsibilities
Please see attached job description and person specification
Staff benefits
Pay Enhancements 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles)
Person Specification
Qualifications Essential
Ability to use Microsoft packages to a high standard. Knowledge of Word application essential. GCSE Maths and English.
Desirable
Ability to liaise with multidisciplinary team and differing levels of personnel. Needs to be able to decide importance of tasks and how to tackle them. Must be able to work with colleagues, sharing workload, particularly in times of colleague absence. Working within a confidential environment.
Knowledge Essential
Clear understanding of The Data Protection Act. Training and developing according to the needs of service and self. Adherence to policies etc set out by the trust and service.
Desirable
Use of EPR systems. Adaptable to new systems/ processes.
Skills Essential
Effective time management skills The ability to prioritise and plan conflicting and complex work demands An excellent telephone Manner and excellent communication skills Ability to be numerate and provide statistical data accurately. A caring and sensitive attitude when communicating with staff and patients
Desirable
Minute taking. Problem solving. Proficient audio typing skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Breightmet Health Centre
Breightmet Fold Lane
Bolton
BL2 6NT
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)