About this role
Responsible for the maintenance and control of the hotel’s room inventory. Responsible for coordinating the day-to-day operation of the Front Office with regard to room inventory, i.e., organizing guest room moves, controlling sell-out days, and supervising upgrades.
Requirements
Minimum Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field. At least 2–3 years of experience as a Room Controller, Front Office Supervisor, or similar role in a 4-star or 5-star luxury hotel. Strong knowledge of Front Office operations, room inventory management, and room allocation strategies. Proficient in Property Management Systems (PMS) such as Opera PMS; knowledge of Opera Cloud is an advantage. Excellent understanding of room status, guest preferences, VIP handling, and room blocking procedures. Strong coordination skills with Housekeeping, Engineering, Reservations, and Guest Services to ensure seamless room readiness. Detail-oriented with excellent organizational and problem-solving abilities. Able to work under pressure, prioritize tasks, and make sound decisions in a fast-paced environment. Excellent communication and interpersonal skills with a guest-focused mindset. Fluent in English, both spoken and written; additional foreign language proficiency is an advantage. Flexible to work shifts, weekends, and public holidays. Well-groomed, professional appearance, and committed to delivering exceptional luxury guest experiences.