About this role
*About Us*
Welcome to the B Social Hospitality family, where every one of our eight distinctive restaurants is a playground for foodies and fun-lovers alike. With locations across Hamilton, Ancaster, Stoney Creek, and Burlington, we're serving up drool-worthy chef-crafted menus and eye-catching spaces that'll you?ll never want to leave! Get ready to raise a toast with our eclectic mix of craft cocktails , local and international draught beers, and exquisite wines, and buckle up for the most epic events and entertainment in town. B Social Hospitality is where friends become family, and every visit turns into a celebration of good vibes and unforgettable moments.
Our general manager plays a vital role in delivering an unforgettable dining experience to our guests, we are seeking individuals who are passionate about providing exceptional service, creating a warm and welcoming atmosphere, and going above and beyond to exceed guest expectations. We value attention to detail, a friendly and approachable demeanour, and the ability to thrive in a fast-paced, dynamic environment. Join us and become an integral part of a team that embraces the art of creating extraordinary dining experiences.
*Job Description*
Ø Restaurant is opened/closed on time and ready for business as per the set operating hours.
Ø Abide by all AGCO regulations of pouring & serving alcohol.
Ø Ensure the restaurant is complying with employment standards, human rights, health and safety, pest control, alcohol handling and WHMIS.
Ø Consistency ? Service, Food & Atmosphere, all three are extremely important and must be consistently kept to standards to guarantee return of guests.
Ø All products are consistently prepared and served according to the pubs recipes, portioning, cooking and plating standards.
Ø Ensure inventory of all products with a ?never 86? attitude
Ø Ensure guest satisfaction. All guests feel welcome and are given responsive, friendly and
Ø courteous service at all times.
Ø Respond to complaints and take any and all appropriate action to turn dissatisfied guests into return guests.
Ø Daily reconciliation of sales and cash. Control cash and other receipts by following cash handling procedures
Ø Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Ø Keep constant communication between yourself, and your team. (KM, Managers & staff) Daily updates with information to successfully eliminate any communication errors, and to share positive communication (i.e. features, specials, new products, promotions.)
Ø Work with all staff to perform at their best, providing mentoring and coaching with positive feedback. Nip all ?issues? in the bud, talk to staff and explain the ?why?
Ø Fill in where needed and or find coverage, General Manager must be able to work all roles to ensure guest experience is not affected in case of a scheduling conflict
Ø Understand & implement all policies, procedures, standards, specifications, guidelines and training programs.
Ø Identify and evaluate competitors
Ø Ensure the safety and security of employees and guests
Ø Collaborates with owners and other GMs to improve overall URG business
Ø Arrange for and oversee maintenance repairs
Ø Community engagement and involvement
Ø Understand completely all policies, procedures, standards, specifications, guidelines and training programs. Creating a good working environment, with an ?open door? policy to all staff
Job Type: Full-time
Pay: $70,000.00-$75,000.00 per year
Benefits: * Dental care * Discounted or free food * Life insurance * On-site parking * Paid time off * Store discount * Vision care
Licence/Certification: * Smart Serve (required)
Work Location: In person