About this role
<div id="tor__fintJobDescHeader_readOnlyDiv"> <div id="tor__fintJobDescHeader_content"> <p style="text-align:center"><strong>Officer - Call Center</strong></p> <p> </p> <p><strong>Union Assurance </strong>is a leading corporate and the fastest growing entity in the Life Insurance industry backed by the strength and stability of John Keells Holdings PLC, Sri Lanka's largest conglomerates. </p> <p> </p> <p><strong>The Job:</strong></p> <p>The person will be responsible to ensure efficient and effective World Class Service to all stakeholders who connects Union Assurance via Hot Line and accomplish all assigned duties and responsible to support the achievement of Departments Objective while maintaining the set Service Standards of the Organization</p> <p> </p> <p><strong>Principle Accountabilities:</strong></p> <p> </p> <ul style="list-style-type:disc"> <li>Improve the Service Standards of Contact Centre</li> <li>Productivity & Quality Improvements on Contact Centre</li> <li>Effective use of available System Paths to minimize back office referring for operational matters</li> <li>Follows instructions, responds to management directions</li> </ul> <p> </p> <p> </p> <p><strong>Qualifications and Experience:</strong></p> <ul style="list-style-type:disc"> <li>Part Qualification in SLIM / CIM / IASL or Diploma in Marketing or Business Management from a recognized university / institute</li> <li>Minimum 02 year Experience in Customer Care Management/Front Line/ Service Desk/ Call Centre Preferred</li> <li>Basic knowledge on competitors’ products and practices, trends & developments in the life insurance market in Sri Lanka</li> <li>Fair understanding on regulatory framework of Insurance industry</li> <li>An excellent command of the English & Sinhala language. Fluency in Tamil language will be an added advantage</li> <li>Possess good telephone ethics and customer service experience</li> <li>Thorough Negotiation skills</li> <li>Ability to work under pressure</li> </ul> </div> </div> <table> <tbody> <tr> <td style="height:36.0px"> <div id="tor__fintJobDescHeader_button_new"></div> </td> </tr> </tbody> </table> <table width="100%"> <tbody> <tr> <td style="height:36.0px"> </td> </tr> </tbody> </table> <p> </p><div></div><p> </p> <p style="margin:0.0in;font-family:Arial;font-size:10.5pt;color:#3c3c3c"><span style="font-weight:bold;background-color:white">The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 26th July 2026</span></p>