About this role
Job summary Job Description We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Core role responsibilities will include the following: Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads. Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams. Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations. Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness) Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations.
Main duties of the job We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Core role responsibilities will include being the main point of contact for providing ER advice, developing and maintaining relationships with colleagues, ensuring the provision of advice to managers, supporting sickness absence reduction, managing referrals to regulatory bodies, and producing reports to reduce workplace risks. The successful candidate should hold a CIPD level 3 qualification or above, communicate effectively, have a can-do attitude, possess advanced Microsoft Word and Excel skills, be able to prioritize tasks, demonstrate confidentiality, and work well both independently and as part of a team.
About us Akari Care is a company offering a permanent field-based ER advisor position located in Newcastle upon Tyne. The role involves collaborating with the Operations Team to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. The position includes responsibilities such as being the point of contact for ER advice, developing relationships with colleagues across various teams, managing sickness absence, supporting with ER projects, and ensuring compliance with UK employment law. Akari Care values candidates who can demonstrate expert advice on ER casework and have the ability to manage a varied caseload within a dynamic care environment.
Job description Job responsibilities
Job Description
We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.
Core role responsibilities will include the following:
Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads. Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams. Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations. Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness) Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations. Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required. Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks Support and coach Home Managers to confidently manage day-to-day people issues Support and coach Home Managers to confidently lead investigations and prepare investigation reports Ensure compliance with UK employment law Support with ER projects and initiatives when required
The successful candidate:
Holds a CIPD level 3 qualification or above Can communicate effectively both verbally and in writing, to differing audiences Can prepare accurate written correspondence, with a focus on attention to detail Have a can-do attitude and the ability to exercise initiative Have demonstrable organisational skills Possess advanced Microsoft Word, Excel skills with a high degree of accuracy and speed required in all tasks Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives Demonstrate high level of confidentiality Be able to work effectively alone and as part of a team
We are especially keen to hear from individuals who can demonstrate:
Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law. Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment. Previous experience within a care setting, experience is advantageous but not essential. Willingness to travel, predominantly across the Northeast, with occasional national travel as required.
Person Specification
Qualifications Essential
Holds a CIPD level 3 qualification or above
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Akari Care Limited
Address Akari Care
Newcastle upon Tyne
LS11 5DZ
United Kingdom
Employer's website https://www.akaricare.co.uk (Opens in a new tab)