About this role
ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.
We are seeking a Patient Scheduling Coordinator to support a U.S.-based home care provider by matching caregivers to clients based on their needs. This role is fast-paced and requires someone who can juggle multiple systems, communicate clearly, and take ownership of getting schedules filled efficiently.
This role forms part of a collaborative and team-driven environment where individuals are expected to step in, assist, and ensure that all scheduling needs are met.
PLEASE NOTE
Working Hours: Monday – Friday | 8:30 AM – 5:00 PM EST (14:30 PM – 23:00 PM South African time – subject to daylight savings).Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.Work Environment: Fully remote
Key Responsibilities:
Schedule caregivers for clients based on specific needs and requirements Engage with clients to understand their care needs and preferences Coordinate across multiple communication channels (calls, WhatsApp, internal systems) Manage and update scheduling systems accurately and in real-time Handle scheduling challenges and last-minute changes with urgency Collaborate with team members to ensure all shifts are filled Escalate issues or request support when needed
Requirements:
Strong customer service experience Ability to multitask across multiple systems simultaneously Excellent verbal and written communication skills (English) Comfortable working in a fast-paced, high-pressure environment Strong sense of accountability and willingness to step in where needed Highly organized with strong attention to detail Advantageous (not required):
Experience working in a medical practice, doctor’s office, or healthcare environment Background in appointment scheduling, theatre bookings, or practice coordination Previous management or supervisory experienceIdeal Candidate Profile:
Mature, stable, and dependable with strong day-to-day discipline Resilient and able to handle a demanding, sometimes thankless role Proactive, hands-on, and willing to go the extra mile to get the job done Confident communicator who is comfortable asking for help when needed Able to take constructive feedback and adapt quickly Team player with a strong work ethic and sense of ownership
If you are not contacted within 14 working days, please consider your application unsuccessful.