About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and responsibilities:
Contact healthcare facilities to collect required documents, including Financial Responsibility and HIPAA Authorization forms. Conduct follow-ups via phone or email for any pending or incomplete documentation. Review forms to ensure completeness and accuracy of all provided information. Maintain updated contact details and documentation within the Framework system. Forward all received forms (via email or fax) promptly to the appropriate client.Requirements
At least 1 year BPO experience handling a Healthcare AccountExperience in handling facility/provider calls (Inbound/Outbound)Good verbal and written English skillsAttention to detail and strong organizational skills.Willing to work onsite in Shaw Blvd, MandaluyongAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Stong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives