About this role
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
Perform accurate and timely data entry of patient information into the system Conduct chart reviews to verify completeness and accuracy of records Monitor and track receipt of patient consent forms Make follow-up calls to patients regarding pending or incomplete consent forms Guide patients through the process of signing and returning required documents Ensure all documentation is properly recorded and filed Maintain confidentiality and compliance with data privacy standards Coordinate with internal teams as needed to resolve discrepanciesRequirements
At least 6 months BPO experience handling a Blended Account (Voice/BackOffice)Healthcare BPO experience is a PLUSProficient in using MS ToolsGood verbal and written English skillsMust be willing to work on-site in Shaw Blvd, MandaluyongAmenable working night shiftsBenefits
What can we offer you?
Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you
Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives