About this role
*Position Summary*
The Tire Man is one of Atlantic Canada's largest online tire retailers, serving customers throughout Atlantic Canada through e-commerce, phone, commercial, and retail sales channels.
We are seeking an experienced, organized, and hands-on Assistant General Manager to support the General Manager and lead the day-to-day operational activities of the business.
The Assistant General Manager is responsible for warehouse operations, inventory management, fulfillment processes, receiving activities, operational efficiency, and team leadership. This position serves as the operational leader of the organization and ensures that inventory, warehouse, and customer fulfillment activities are executed safely, accurately, and efficiently.
The Assistant General Manager works closely with the General Manager to implement company objectives, improve operational performance, and support continued business growth.
This role is expected to be highly visible within the operation and maintain a regular presence in both warehouse and customer service environments.
*Primary Responsibilities*
*Warehouse Operations Leadership*
* Oversee all warehouse operations and daily workflow. * Ensure efficient receiving, storage, picking, and shipping activities. * Monitor warehouse productivity and service levels. * Support seasonal inventory transitions and warehouse planning. * Maintain inventory organization and operational standards. * Ensure warehouse activities support customer service and sales objectives.
*Inventory Management*
* Maintain high standards of inventory accuracy. * Oversee cycle count and inventory audit programs. * Investigate inventory discrepancies and implement corrective actions. * Monitor inventory location accuracy and warehouse discipline. * Support inventory planning and replenishment activities. * Assist with overflow storage and container utilization planning.
*Fulfillment & Customer Order Execution*
* Oversee order fulfillment operations. * Ensure customer orders are processed accurately and on time. * Coordinate warehouse and customer service teams to support service standards. * Monitor order flow and identify operational bottlenecks. * Improve fulfillment efficiency and accuracy.
*Receiving & Logistics Coordination*
* Oversee receiving operations and inventory put-away processes. * Ensure incoming inventory is accurately received and recorded. * Coordinate inventory transfers between locations. * Support transportation and logistics planning. * Work with purchasing and logistics resources to improve inventory flow.
*Team Leadership*
Provide leadership and support for:
* Warehouse Supervisor * Warehouse Staff * Customer Service Representatives
Responsibilities include:
* Coaching and development * Performance management * Scheduling support * Training * Accountability * Performance improvement
*Operational Improvement*
* Develop and improve operational procedures. * Establish and monitor operational KPIs. * Improve workflow efficiency and productivity. * Support technology adoption and system utilization. * Assist with implementation of warehouse and inventory planning tools. * Lead operational improvement initiatives.
*Support to the General Manager*
* Assist with implementation of strategic initiatives. * Support budgeting and operational planning processes. * Participate in management meetings and business reviews. * Prepare operational reports and recommendations. * Act on behalf of the General Manager when required. * Support special projects and growth initiatives.
*Physical & Working Requirements*
This is an operational leadership position with regular involvement in warehouse activities.
The successful candidate must be able to:
* Regularly work within warehouse and storage environments. * Participate in receiving, inventory, and warehouse projects as required. * Lift, carry, move, and handle passenger, SUV, and light truck tires when operational needs require. * Safely handl