About this role
<p><img style="height:129.0px;width:160.0px" src="https://rmkcdn.successfactors.com/ef421b43/31d6234a-c3d0-4cf2-85b7-9.jpg" alt=""></p> <p> </p> <p> </p><p style="margin:0.0cm -0.9pt 0.0cm 0.0cm;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.5pt;font-family:Calibri, sans-serif;color:black">JOB TITLE: WARRANTY ADMINISTRATOR </span></strong></p> <p style="margin:0.0cm -0.9pt 0.0cm 0.0cm;text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm -0.9pt 0.0cm 0.0cm;text-indent:0.0cm;text-align:justify;font-size:10.0pt;font-family:Tahoma, sans-serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.5pt;font-family:Calibri, sans-serif">OBJECTIVES AND GENERAL OVERVIEW OF THE POSITION: </span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;font-family:Calibri, sans-serif">To administer the warranty claims activities for all divisions of ANSA Motors; ensuring that all warranty policies and procedures are upheld prior to submission to ensure successful procurement of monies from manufacturers as per contractual agreement.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.5pt;font-family:Calibri, sans-serif">KEY RESPONSIBILITIES:</span></strong></p> <ul> <li style="text-align:justify;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To ensure that all warranty paperwork received within the department is audited within compliance as per warranty and principal dealer requirements</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To submit warranty claim forms according to principal dealer specifications and within stipulated timeframe outlined in contractual agreement</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To ensure RO’s received are final closed within the specification of the warranty policy</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To ensure that all warranty emails are responded to within the specification of the warranty policy</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To keep updated the database to track warranty claims submitted and payments received</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To conduct audits of warranty rooms and report on findings monthly</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To upkeep a well-organized filing system for all warranty documentation</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Complete quarterly Warranty self – audits within agreed timelines</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Maintain a clean, tidy, and safe working environment</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To keep updated all shared files and SDL screens which are used for reporting.</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To ensure payment is received for submitted and final closed claims</span></li> <li style="line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">To perform any duties related to the above as requested by management</span></li> </ul> <h1 style="text-align:justify;line-height:115%;margin:0.0cm;font-size:10.0pt;font-family:Tahoma, sans-serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">EDUCATION</span></h1> <p style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Minimum 5 CXC Subjects – English Language being Compulsory Certificate in Computer Literacy</span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Minimum 3 years Automotive Service industry training</span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Administrative experience an asset</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;line-height:115%;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">BEHAVIOURAL COMPETENCIES</span></strong></p> <p style="text-align:justify;line-height:115%;margin:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"> </p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Attention to detail</span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Time Management</span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Technical and product Knowledge </span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Communication skills</span></li> <li style="text-align:justify;line-height:115%;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:10.0pt;font-family:'Times New Roman', serif"><span style="font-size:10.5pt;line-height:115%;font-family:Calibri, sans-serif">Customer focus</span></li> </ul>