About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Role Summary</b></H2> </div><div><p>Be excited to join our friendly team supporting our customers’ needs through excellent relationship skills. Vehicle/transport industry exp preferred</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:20.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><p><strong>Life at Scania</strong><br>At Scania, we are proud to be a global leader in sustainable transport solutions, recognised for our innovation, quality, and strong customer focus We are committed to shaping the future of mobility through smart technologies, tailored services, and a drive for excellence</p> <p>Our people are at the heart of everything we do When you join Scania, you become part of a supportive and inclusive team guided by our core values: Customer First, Respect, Team Spirit, Responsibility, and Elimination of Waste</p> <p>We believe our success is driven by one unique resource—you!<br> </p> <p><strong>What You'll Do</strong><br>As a valued member of the Campbellfield NVP (New Vehicle Production) team, you will serve as the key link between our customers and workshop operations, providing a seamless experience and acting as the primary point of contact throughout the service process Your responsibilities will include:</p> <ul> <li>Collaborating closely with the Service Team and Workshop to ensure the efficient and timely delivery of work orders</li> <li>Delivering exceptional customer service through clear, professional, and proactive communication with both internal and external stakeholders</li> <li>Managing cash sales transactions and coordinating vehicle handovers upon completion of work</li> <li>Maintaining accurate and up-to-date documentation to support operational excellence</li> <li>Creating and invoicing work orders, raising job lines, and allocating work to the workshop to support effective planning and scheduling</li> </ul> <p><br><strong>About You</strong><br>With experience in the heavy vehicle industry, you bring a customer-focused approach and a commitment to delivering outstanding service Your strong communication and interpersonal skills enable you to build positive relationships and contribute to successful business outcomes You will also demonstrate:</p> <ul> <li>Excellent relationship-building and stakeholder management skills</li> <li>The ability to think proactively, solve problems, and show initiative</li> <li>Strong organisational, administrative, and time management capabilities</li> <li>Professional written and verbal communication skills</li> <li>A commitment to accuracy, teamwork, and delivering a high standard of customer service</li> </ul> <p><br><strong>What We Offer</strong><br>At Scania, you'll be joining a business that is shaping the future of transport and creating opportunities for its people We offer:</p> <ul> <li>Eligibility for an annual company bonus scheme</li> <li>A supportive, diverse, and inclusive workplace culture where teamwork is valued</li> <li>The opportunity to be part of an industry-leading organisation driving innovation in digitalisation, autonomous vehicles, electrification, and sustainability</li> <li>Ongoing career development and progression opportunities within a growing global business</li> <li>Paid parental leave and a range of employee benefits that support work-life balance</li> </ul> <p><br><strong>Apply Now</strong><br>If you're looking for an opportunity to grow your career with a global organisation that values its people and invests in their development, we'd love to hear from you<br>Click Apply Now and submit your CV</p> <p>Applicants must have full Australian or New Zealand working rights</p> <p>Employment is subject to satisfactory pre-employment checks, including medical and background screening</p> <p>Scania is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed</p></div></div></div>