Do you thrive on delivering exceptional customer service, building positive relationships, and making a difference with every interaction? Looking for a role where your customer service skills can shine? Do you enjoy managing data, communicating with stakeholders and solving problems in real time? If so, we may have the role for you Here at GXO, we are currently recruiting for a Customer Service Administrator to join our team supporting our Screwfix contract in Stafford. This is a fantastic opportunity for someone looking to develop their customer service career within a fast-paced logistics environment. This is a full time, 9-month secondment opportunity, predominately working Monday to Friday, on a rotating shift, covering the hours of 06:00 to 14:00 and 12:00 to 20:00. However, we do ask for some flexibility, this is logistics after all. Pay, benefits and more: We’re looking to offer a salary of up to £26,812.50 and receive 31 days annual leave (inclusive of bank holidays). Your benefits package includes a company pension scheme, cycle to work scheme, extensive retail discounts across all the big retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports and much more, continuous training and development opportunities and extensive wellbeing programmes and initiatives accessible to all employees. What you’ll do on a typical day: <ul> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Provide accurate information regarding schedules, routes, and services</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Assist customers with queries, changes, and cancellations</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Inform customers about schedule changes, delays, and cancellations promptly</li> <li style="font-size:11.0pt;font-family:Calibri, sans-serif">Administrative Tasks · Maintain accurate records of customer interactions and transactions</li> </ul> What you need to succeed at GXO: <ul> <li style="text-align:justify;font-size:12.0pt;font-family:Calibri, sans-serif">Excellent verbal and written communication skills to convey information clearly and effectively</li> <li style="text-align:justify;font-size:12.0pt;font-family:Calibri, sans-serif">Problem-Solving Abilities with exceptional attention to detail </li> <li style="text-align:justify;font-size:12.0pt;font-family:Calibri, sans-serif">Customer Service Orientation</li> <li style="text-align:justify;font-size:12.0pt;font-family:Calibri, sans-serif">Show empathy and patience towards customer needs and concerns</li> <li style="text-align:justify;font-size:12.0pt;font-family:Calibri, sans-serif">Ability to multitask and work both as part of a team and individually </li> </ul> We engineer faster, smarter, leaner supply chains.GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement <a href="https://jobs.gxo.com/content/Privacy-Policy/?locale=en_GB" target="_blank" rel="noopener">here. </a>

Customer Service Administrator 9M FTC (Stafford, ENG, GB, ST16 1GY) @ GXO Logistics

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