About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Ready to suit up as a Campus Dispatcher?</b></H2> </div><div><p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">If you're looking for a role with significant responsibility, where you can tackle challenges and be the first point of contact for campus safety and security, this is the job for you! </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">The Campus Dispatcher will play a critical role in ensuring the safety and security of the SFU Burnaby campus. This individual is responsible for receiving and responding to emergency and non-emergency calls, providing timely and accurate information to ensure a quick and efficient response. In high-pressure situations, the Campus Dispatcher must remain calm, composed, and focused while dispatching campus security, medical, or emergency teams to incidents, ranging from medical emergencies to safety concerns. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What's in it for you?</b></H2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">We offer competitive wages starting at $28.00-$32.00/hr </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">This is a Casual position with the opportunity of turning into a full time role</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Uniform provided free of charge </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Opportunities to grow alongside GardaWorld </span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Continuing education through GardaWorld Campus , like Use of Force training </span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Responsibilities for Campus Dispatcher</b></H2> </div><div><ul> <li> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Respond to incoming telephone calls, including emergencies involving medical, fire, police, and other urgent matters.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Operate computer systems and equipment efficiently to complete tasks quickly and accurately under pressure.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Obtain and document critical caller details (e.g., location, nature of emergency, relevant information) to dispatch appropriate responders such as campus security, police, medical, or fire.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Maintain composure in high-pressure situations, providing clear and concise communication to both callers and responders.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Manage non-emergency calls, offering information or directing callers to the proper resources.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Follow established protocols, policies, and legal/safety regulations when handling emergency calls.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Prepare detailed reports on calls and incidents, recording key actions and outcomes.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Support students, faculty, staff, and visitors by providing directions, answering questions, and offering general assistance.</span></p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Qualifications for Campus Dispatcher</b></H2> </div><div><ul> <li> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Strong verbal, written, and interpersonal communication skills with the ability to remain calm under pressure.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Sound judgment and critical thinking to prioritize emergencies and dispatch resources effectively.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Accurate data entry with a typing speed of 45–50 wpm (mandatory typing test).</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Knowledge of emergency protocols, including providing caller guidance (e.g., first aid, CPR) until responders arrive.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Ability to manage emotionally charged calls with empathy and reassurance.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Skilled at handling multiple phone lines, dispatch systems, and tasks simultaneously.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Team-oriented, working closely with dispatchers, emergency responders, and law enforcement.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Familiarity with the SFU Burnaby Campus and the local area for accurate location details.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Valid Occupational First Aid and BC Security License.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Flexible to work shifts, including evenings, weekends, and holidays.</span></p> </li> <li style="font-family:arial, helvetica, sans-serif;font-size:12.0pt"> <p><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">Eligible to work in Canada.</span></p> </li> </ul> <p> </p> <p style="margin-bottom:11.0px"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">This could be more than a job! If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you! </span></p> <p style="margin-bottom:11.0px"><span style="font-family:arial, helvetica, sans-serif;font-size:12.0pt">SSVAN</span></p></div></div></div>