About this role
<p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Requisition Number: 75129</span></p> <h2><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Are you excited by the opportunity to design intuitive digital experiences that make it easier for employees to get support, find answers, and complete work more efficiently?</span></h2> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Join Corning and help shape modern employee experiences across enterprise portals and conversational AI solutions. In this role, you will influence how employees interact with services across HR, IT, Finance, Procurement, and other shared functions creating seamless, human centered experiences that improve self service, productivity, and satisfaction.</span></p> <p> </p><p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">As a <strong>Product Designer, Employee Experience & Conversational AI</strong>, you will design and improve digital experiences across ServiceNow and Moveworks platforms. You will focus on simplifying how employees access support, knowledge, and services through modern portal experiences and AI-powered conversational journeys. This role combines UX design, service design, and cross-functional collaboration to deliver experiences that are intuitive, scalable, and aligned with enterprise needs.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><strong>Major responsibilities and tasks of the position:</strong></span></p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Design employee-facing experiences across enterprise portals, knowledge, service request, and conversational AI channels</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Create user journeys, wireframes, prototypes, flows, and design specifications to support product and platform delivery</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Partner with product, engineering, platform, and business teams to improve self-service adoption, search success, and employee satisfaction</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Ensure solutions are accessible, inclusive, privacy-aware, and aligned with enterprise design standards</span></li> </ul> <h2><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">What do you need to have?</span></h2> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Bachelor’s degree in UX Design, Human-Computer Interaction, Product Design, Information Systems, Computer Science, Business, Communications, or equivalent experience</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">5+ years of experience in product design, UX design, service design, digital experience design, or enterprise platform design</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">3+ years of experience designing enterprise portals, employee experience platforms, service portals, workflow applications, or digital workplace solutions</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Hands on experience designing or supporting ServiceNow experiences such as Employee Center, Employee Center Pro, Service Catalog, Knowledge Management, ITSM, or HRSD</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Experience designing conversational AI journeys, guided support flows, fallback experiences, and escalation paths</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Proficiency with design and collaboration tools such as Figma, Miro, Lucidchart, Adobe XD, Sketch, or similar platforms</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Strong communication, stakeholder management, and collaboration skills in Agile delivery environments</span></li> </ul> <p style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"> </p><h2><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">What we offer?</span></h2> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Great benefits above law</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Growing environment that supports learning</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Opportunity to work on impactful digital experiences that improve how employees interact with enterprise services</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Exposure to global teams, modern platforms, and transformation initiatives across the organization</span></li> <li style="font-family:arial, helvetica, sans-serif;font-size:14.0pt"><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Equal opportunity employer</span></li> </ul> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodations related to disability or religion, please contact us at <strong><a href="mailto:[email protected]" target="_blank" rel="noopener">[email protected]</a></strong></span></p> <h2><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">More about us</span></h2> <p><span style="font-family:arial, helvetica, sans-serif;font-size:14.0pt">Corning is a global leader in materials science, with a long history of life-changing inventions and category-defining products. Our technologies help enable progress across industries and around the world, from communications and consumer electronics to life sciences and automotive applications.</span></p>