About this role
<p style="text-align:center;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:24.0pt;font-family:'BMWGroupTN Condensed';color:black">ANALYSTE SYSTÈMES / PROJETS</span></strong></p> <p style="text-align:center;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:24.0pt;font-family:'BMWGroupTN Condensed';color:black">– CDI (F/H)</span></strong></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:'BMWGroupTN Condensed';color:black">FL V</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.3pt 0.0cm 1.0E-4pt;line-height:100%;font-size:11.0pt;font-family:'Trebuchet MS', sans-serif"><span style="font-family:'BMW Group';color:black">Ce poste est à pourvoir dans l’équipe IT Business Solutions de Soukaina LAHSSAINI (FG-6-C1-2FR2)</span></p> <p style="margin:0.3pt 0.0cm 1.0E-4pt;line-height:100%;font-size:11.0pt;font-family:'Trebuchet MS', sans-serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:453.1pt;border:none;background-color:#acc8c5;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:14.0pt;font-family:'BMWGroupTN Condensed';color:black">CE QUE VOUS FEREZ AU QUOTIDIEN</span></strong></p> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Rattaché(e) au Responsable Business Solution, vous êtes en charge du support fonctionnel et technique de niveau 2 ainsi que de la contribution aux projets applicatifs.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Véritable expert(e) de votre périmètre, vous intervenez à la fois en support et en gestion de projets, en lien avec les équipes IT, métiers et partenaires externes.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Vous aurez pour missions :</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Support applicatif & gestion des incidents :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Assurer le support de niveau 2 sur les applications du périmètre</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Analyser, qualifier et prioriser les incidents remontés via l’helpdesk</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Apporter des solutions correctives ou de contournement adaptées</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Assister le support niveau 1 et renforcer son autonomie</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Exploiter les outils d’IA et d’automatisation pour optimiser la résolution des incidents</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Pilotage & coordination :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Coordonner les actions avec les équipes de support niveau 3 et fournisseurs</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Valider les solutions techniques et fonctionnelles proposées</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Planifier et piloter les correctifs en lien avec les équipes DevOps et Business Solution</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Assurer le suivi des livraisons correctives</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'"> </span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Contribution aux projets IT :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Participer à l’analyse des besoins et aux études de faisabilité</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Contribuer à la rédaction des spécifications</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Participer aux phases de test, de recette et de validation</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Intervenir sur le paramétrage applicatif et sa documentation</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Être force de proposition dans l’évolution des systèmes</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'"> </span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Amélioration continue & base de connaissances :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Maintenir et enrichir la documentation fonctionnelle et technique</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Structurer la base de connaissances et formaliser les procédures</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Contribuer à l’industrialisation et à l’automatisation du support</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'"> </span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Communication & collaboration :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Interagir avec les différents départements internes et partenaires externes</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Participer à des comités de suivi d’activité</span></li> <li style="text-align:justify;margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Assurer une communication claire sur les incidents et projets</span></li> </ul> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:453.1pt;border:none;background-color:#acc8c5;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:14.0pt;font-family:'BMWGroupTN Condensed';color:black">ET SI C’</span></strong><strong><span style="font-size:14.0pt;font-family:'BMWGroupTN Condensed';color:black">É</span></strong><strong><span style="font-size:14.0pt;font-family:'BMWGroupTN Condensed';color:black">tait VOUS ?</span></strong></p> </td> </tr> </tbody> </table> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Diplômé(e) d’un Bac+4/5 en Informatique, vous disposez d’une expérience en support applicatif ou en gestion de projets IT.</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Compétences techniques :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Bonne connaissance des systèmes d’information en environnement financier</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Maîtrise des outils de ticketing (ServiceNow, Jira, Confluence)</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Connaissance des outils de requêtage (SQL)</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Intérêt pour les technologies innovantes (IA, automatisation, Cloud AWS/Azure)</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Connaissance des méthodologies Agile</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Compétences personnelles :</span></strong></p> <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Sens du service et esprit d’équipe</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Rigueur, organisation et autonomie</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Esprit d’analyse et de synthèse</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Force de proposition et proactivité</span></li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Bonne communication écrite et orale</span></li> </ul> <p style="margin:0.0cm 0.0cm 0.0cm 36.0pt;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Anglais courant indispensable.</span></strong></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <table class="MsoTableGrid" style="border-collapse:collapse;border:none" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:453.1pt;border:none;background-color:#acc8c5;padding:0.0cm 5.4pt 0.0cm 5.4pt" valign="top"> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="font-size:14.0pt;font-family:'BMWGroupTN Condensed';color:black">ENVIE DE CANDIDATER ?</span></strong></p> </td> </tr> </tbody> </table> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Vous pouvez déposer votre candidature jusqu’au </span><strong><span style="font-size:11.0pt;font-family:BMWGroupTN">Lundi 13 juillet 2026 au plus tard</span></strong><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">.</span></p> <p style="text-align:justify;margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:11.0pt;font-family:'BMWTypeNext Light'">Nous vous remercions de prévenir votre manager de votre candidature.</span></p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0cm;font-size:12.0pt;font-family:'Times New Roman', serif"> </p>