About this role
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Overview</b></H2> </div><div><p>TE Connectivity’s Customer Quality Engineer Manager is responsible for leading a team of Customer Quality Engineers supporting customers across Southeast Asia, ensuring product quality, reliability, and continuous improvement for the Digital Data Networks (DDN) business unit. <br>This role oversees quality management for strategic customer accounts and is accountable for delivering an exceptional customer experience.<br><br>The position includes managing and developing a team of Customer Quality Engineers who work closely with ODM and Enterprise OEM customers. The manager will partner with Sales, Engineering, Product Management, and Operations to drive customer-focused quality strategies, proactively monitor customer experience, resolve quality issues, improve customer quality performance metrics, and reduce the cost of poor quality.<br>A key responsibility is establishing real-time visibility into customer quality performance to ensure timely issue resolution, drive corrective and preventive actions, strengthen customer relationships, and consistently meet customer requirements and expectations.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></H2> </div><div><p><strong>1. Team Leadership</strong><br>• Manage and mentor a team of quality and reliability engineers.<br>• Assign tasks and projects to team members based on their skills and workload.<br>• Conduct regular performance evaluations and provide feedback for improvement.<br>• Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.</p> <p> </p> <p><strong>2. Quality Assurance</strong><br>• Develop and implement quality control processes and procedures.<br>• Oversee customer quality audits, ensures compliance with TE quality policies and procedures related to customer requirements.<br>• Analyze quality data and metrics to identify trends and areas for improvement.</p> <p><br><strong>3. Failure analysis</strong><br>• Track and coordinate testing on products related to customer reported issues.<br>• Lead effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.<br>• Interface with the customer on quality escalations and provides internal and external support from a quality, reliability and customer requirements standpoint.</p> <p> </p> <p><strong>4. Project M</strong><strong>anagement</strong><br>• Lead quality and reliability improvement projects from inception to completion.<br>• Collaborate with cross-functional teams to ensure quality and reliability standards are met throughout the product lifecycle.<br>• Support supplier business reviews, customer quality audits and customer onsite support as needed.<br>• Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.<br>• Collaborate with Sales to establish trust with our customers by sharing DDN strategic quality roadmap.<br>• Regularly conduct reviews with key customers regarding DDNs quality reliability performance.</p> <p> </p> <p><strong>5. Continuous Improvement</strong><br>• Identify opportunities for process optimization and cost reduction.<br>• Implement lean manufacturing principles and Six Sigma methodologies.<br>• Stay updated on industry trends and best practices in quality and reliability.<br>• Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.</p> <p> </p> <p><strong>6. Reporting and Communication</strong><br>• Prepare and present regular reports on quality and reliability metrics to senior management.<br>• Communicate effectively with stakeholders, including customers and suppliers, on quality-related matters and escalations. <br>• Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</p> <p> </p> <p><strong>7. Tactical Initiatives</strong><br>• Tackle gaps and roadblocks across the organization as needed.<br>• Drive the pace and sense of urgency within the organization to ensure customer expectations are met.<br>• Bridge customer requests with internal functions for speedy resolution.<br>• Pull in the right people at the right time.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What your background should look like</b></H2> </div><div><p><br>• Education: Bachelor’s degree in engineering (Electrical, Mechanical, or related field) or master’s degree <br>• Experience: 7+ years in quality assurance or reliability engineering, with at least 3 years in a management role working in a regional/global capacity.<br>• Technical Skills: Proficiency in quality management systems, statistical process control, Gage R&R and reliability engineering tools<br>• Preferred Certifications: Six Sigma Black Belt, ASQ Certified Quality Engineer, or similar certifications are advantageous<br>• Soft Skills: Strong leadership, communication, problem-solving abilities and executive level presence.<br>• Failure analysis expertise: lead, plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.<br>• Customer interface quality reliability experience in data center interconnect technology.<br>• Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.<br>• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></H2> </div><div><div>SET : Strategy, Execution, Talent (for managers)</div></div></div></div>