About this role
<div><span style="font-family:arial, helvetica, sans-serif">Ensure seamless IT service delivery by managing user requests, diagnosing technical issues, and coordinating the resolution of incidents and system events across the organization's IT environment.</span></div> <div> </div> <div> </div> <h4><span style="text-decoration:underline"><span style="font-family:arial, helvetica, sans-serif;color:darkcyan;text-decoration:underline"><strong>Main responsibilities:</strong></span></span></h4> <p> </p> <p> </p> <ul style="list-style-type:disc"> <li style="font-family:arial, helvetica, sans-serif"> <p>Receive, analyze, and process IT service requests, incidents, and IT security-related issues.</p> <span id="content-1783413904396" dir="auto" aria-label="Receive, analyze, and process IT service requests, incidents, and IT security-related issues."></span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Develop the optimization proposals and insure the implementation of derived measures.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Analyse and clarify problems with internal and external partners (e.g. acting as contact persons and clarifying questions about incidents (IT service requests, IT disruptions and IT security incidents) or external service providers, etc.).</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Identify and analyse interference and threats from instruments (monitoring).</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Assist in the verification of authorization assignments/deletions and ensuring role-specifi c, authorized access to services (e.g. as part of identity and accessmanagement; 4 eye principle, etc.)</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Document the measures and maintenance of technical and process documentation according to predetermined guidelines.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Advise users / IT staff in case of specific functional problems and security breaches</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Insure the analysis of reports </span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Instruct and advise first level supports in solving complex inquiries and in the use of the solution database.</span></li> </ul> <p> </p> <h4><span style="text-decoration:underline"><span style="font-family:arial, helvetica, sans-serif;color:darkcyan;text-decoration:underline"><strong>Profile:</strong></span></span></h4> <p> </p> <ul style="list-style-type:disc"> <li>Bachelor's degree in Computer Science, Information Technology, or an equivalent field.</li> <li>Previous experience in IT support, technical services, or a call center environment is considered a strong advantage.</li> <li>Good understanding of IT technologies, including hardware, networking, operating systems, and related infrastructure.</li> <li>Knowledge of ITIL principles and IT Service Management (ITSM) practices is highly desirable.</li> <li>Fluent English communication skills (written and spoken) are required.</li> <li>German language proficiency is highly preferred and will be considered a significant advantage throughout the selection process.</li> </ul> <p> </p> <div> <h4><span style="text-decoration:underline;color:darkcyan"><strong><span style="font-family:arial, helvetica, sans-serif">Why Join Us?</span></strong></span></h4> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Career growth opportunities</strong></span><br><span style="font-family:arial, helvetica, sans-serif">Develop your skills across multiple IT domains and explore exciting career paths.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>International work environment</strong></span><br><span style="font-family:arial, helvetica, sans-serif">Collaborate with a diverse, multicultural team and gain global exposure.</span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif"><strong>Continuous learning</strong></span><br><span style="font-family:arial, helvetica, sans-serif">Benefit from structured onboarding, specialized training, and ongoing professional development.</span></p> </div> <p> </p> <p><br><span style="color:darkcyan;font-family:arial, helvetica, sans-serif"><strong>Please ensure that you provide us with English Cv, otherwise your application will not be taken into consideration</strong></span></p> <p><br><span style="font-family:arial, helvetica, sans-serif">We are looking forward to your application.</span></p> <p> </p><table style="width:1000.0px" border="0" cellspacing="1" cellpadding="1"> <tbody> <tr> <td> <p> </p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">We are looking forward to your application. </span></span></span></p> <p> </p> <p><span style="font-size:14.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="color:#000000">Company / Legal Entity: DACT Draexlmaier Automotive Center Tunisia S.C.S. Sousse, Org-Code: I-AF5 </span></span></span></p> </td> </tr> </tbody> </table>