About this role
<p><img id="Picture_x0020_1" src="https://rmkcdn.successfactors.com/dd82a348/461743ac-ca78-42fa-8634-a.png" style="height:255.0px;width:600.0px"></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Purpose</b></H2> </div><div><p>To identify, develop and continuously optimise service products, digital capabilities and AI-enabled experiences in line with Nedbank's strategic objectives, leveraging Dynamics 365, Microsoft Copilot and emerging AI technologies to improve employee productivity, service efficiency and client outcomes.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></H2> </div><div><ul> <li>Lead the evolution of Service Enablement capabilities within D365, leveraging AI, Copilot and automation to transform client and employee experiences.</li> <li>Align strategies and commercialisation, groom product backlog, drive product development quality and run reporting and liaise with business</li> <li>Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.</li> <li>Own the delivery and value realisation of AI-driven service initiatives, ensuring measurable improvements in productivity, efficiency and service outcomes.</li> <li>Develop relevant product offerings informed by research and segment insights; competitive and understanding client needs.</li> <li>Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.</li> <li>Provide product leadership across business, technology and data stakeholders while ensuring adherence to governance, risk and Responsible AI requirements.</li> <li>Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.</li> <li>Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.</li> <li>Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.</li> <li>Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.</li> <li>Create cost efficiencies through product or process innovation.</li> <li>Understand budget requirements by setting realistic targets.</li> <li>Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.</li> <li>Ensure client satisfaction by driving the development and implementation of solutions.</li> <li>Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.</li> <li>Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.</li> <li>Facilitate the accomplishment of work goals by building collaborative relationships.</li> <li>Support the achievement of the business strategy; objectives and values by reviewing Nedbank and</li> <li>Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.</li> <li>Identify training courses and career progression for self through input and feedback from management.</li> <li>Ensure all personal development plan activities are completed within specified timeframe.</li> <li>Share knowledge and industry trends with team and stakeholders through formal and informal interaction.</li> <li>Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.</li> <li>Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).</li> <li>Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Essential Qualification- NQF Level</b></H2> </div><div><p>Professional Qualification/Honours Degree</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Minimum Experience Level</b></H2> </div><div><ul> <li>Total number of years’ experience: 6 – 10 years </li> <li>Management experience as part of the above years: 2 – 4 years</li> <li>Type of experience: Product management (including AI Product Management), Management consulting experience and Dynamics 365 (including Microsoft Copilot for Dynamics 365) is advantageous.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Technical / Professional Knowledge</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Communication Strategies </li><li>Data analysis </li><li>Governance, Risk and Controls </li><li>Industry trends </li><li>Principles of financial management </li><li>Principles of project management </li><li>Relevant regulatory knowledge </li><li>Relevant software and systems knowledge </li><li>Research methodology </li><li>Decision-making process </li></ul></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Behavioural Competencies</b></H2> </div><ul style="margin-top:0.0;margin-bottom:0.0"><li>Customer Focus </li><li>Decision Making </li><li>Facilitating Change </li><li>Influencing </li><li>Innovation </li><li>Technical/Professional Knowledge and Skills </li></ul></div></div><p style="line-height:18.9px"><img alt="" height="228" src="https://rmkcdn.successfactors.com/dd82a348/61ad7a3f-eb85-4980-a04c-e.jpg" style="height:75.0px;width:600.0px" width="245"></p> <p style="line-height:18.9px">---------------------------------------------------------------------------------------</p> <p style="line-height:18.9px"><span style="color:#006341"><em><b>Please contact the Nedbank Recruiting Team at +27 860 555 566 </b></em></span></p>