About this role
<p><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><b><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Role – Store Manager</span></span></span></b></span></span></span></p> <p> </p> <p><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><b><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">PURPOSE & IMPACT ON ORGANIZATION:</span></span></span></b></span></span></span></p> <ul> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Take full ownership of the store and its commercial success</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Analyze relevant data to probe and challenge the status quo</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Drive continuous improvements in the store’s sales, productivity and profitability</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure the legal and financial integrity of the store</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling</span></span></span> <span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">when you are not able to assume the responsibility yourself</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Schedule staff so as to properly serve customers, drive sales and execute tasks</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure proper in-store Brand execution according to established standards and directives</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Manage all store operations in a systematic and efficient manner, as per established policies and procedures</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained</span></span></span> <span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">in the store</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately</span></span></span> <span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">available and easily accessible to customers on a consistent basis</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure cash register transactions are processed quickly and accurately</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Lead and implement all applicable loss prevention policies and procedures</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Maintain a safe and productive shopping and working environment</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Manage the recruitment and training of store team members</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Ensure all HR policies and procedures are adhered to</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate</span></span></span> <span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">and prompt feedback, including actively managing poor performance</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Work with the District Manager to identify and develop select strong performers with potential for growth along</span></span></span> <span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">the Retail Field Career Ladder</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Share best practices to drive the collective performance of all district stores</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Complete all applicable training programs and effectively apply the learning on the job</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Seek coaching and learning opportunities to continually improve your performance</span></span></span></span></span></span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><b><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">AUTHORITIES:</span></span></span></b></span></span></span></p> <ul> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Customers</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Peers and Supervisor</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Local Administration (e.g., mall management)</span></span></span></span></span></span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><b><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">OTHER QUALIFICATIONS:</span></span></span></b><b> </b></span></span></span></p> <ul> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Must be a Graduate/Postgraduate from recognized university</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Minimum 18 months’ work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of</span></span></span> <span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">12 months of Store Management responsibility</span></span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:10.0pt"><span style="font-family:'Calibri', sans-serif"><span style="color:#191918">Intermediate numeracy and literacy and advanced verbal communication skills</span></span></span></span></span></span></li> </ul>