About this role
<div> <p>As an Ultra Luxe Fragrance Expert, you will play a key role in delivering an exceptional luxury experience, engaging clients through inspiring storytelling and introducing them to our universe of fragrance and craftsmanship. You will be a true brand ambassador, guiding clients through the product range and ensuring they leave with more than just a purchase – a memorable experience.</p> <p>You will be responsible for driving sales, fostering long-term client relationships, and actively contributing to the success of the store. Additionally, you will take the initiative in creating inspiring in-store experiences, ensuring every client interaction is unique and engaging.</p> <p><strong><u>Drive Sales G Category Performance + Client Engagement</u></strong></p> <ul> <li>Welcoming and advising clients, ensuring a personalized and engaging experience. Create and foster a welcoming and luxurious environment that reflects the high standards of our luxury fragrance brands.</li> <li>Developing long-term relationships to improve client loyalty, leveraging sales/education tools and brand storytelling.</li> <li>Acquiring deep knowledge of every product and the brand itself to act as a true expert. Provide expert knowledge to our clients on luxury fragrance brands and products.</li> <li>Proactively cross-selling to introduce clients to our full product universe across categories.</li> <li>Staying ahead of trends and product knowledge to confidently guide customers.</li> <li>Taking initiative in creating unique in-store experiences that immerse clients in the universe of luxury fragrance.</li> <li>Achieving daily sales goals and contributing to the overall store success.</li> <li>Lead by example, demonstrating best practices in client service, product knowledge, and sales techniques.</li> </ul> <h2>Operational Standards - Fragrance</h2> <ul> <li>Ensure the luxe fragrance and fragrance area is impeccably maintained, with products well-stocked and displays visually appealing.</li> <li>Manage inventory levels and conduct regular stock checks.</li> <li>Oversee the implementation of visual merchandising guidelines to enhance client experience.</li> </ul> <h2>Event Support:</h2> <ul> <li>Occasionally support other store launches and special events, ensuring seamless execution and exceptional client experiences.</li> </ul> <h2>Brand Representation:</h2> <ul> <li>Serve as a brand ambassador, representing the luxury fragrance brands with professionalism and enthusiasm.</li> <li>Uphold appearance and uniform standards to maintain a professional and luxurious image.</li> <li>Stay informed about industry trends, new product launches, and competitor activities.</li> </ul> </div> <h2>We would love you to apply if:</h2> <ul> <li>You thrive in an environment where Service Excellence is central, and where your ability to offer personalized, tailored experiences through your deep product knowledge helps create moments that go beyond a simple sale.</li> <li>You are self-motivated, adaptable, and proactive, ready to take ownership of every client interaction, and eager to contribute to the growth of the store while being part of a high-performing team.</li> <li>Passion for luxury products and a keen sense of style.</li> <li>You are not only an enthusiast and able to adapt easily to any situation, but also self-motivated, focused and able to take initiatives.</li> </ul> <p> </p> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:13.4pt"> <td style="width:5.4pt" valign="top"> <p> </p> </td> <td style="width:1.9in" valign="top"> <p><strong>Duties and Responsibilities</strong></p> </td> <td style="width:253.55pt" valign="top"> <p> </p> </td> <td style="width:7.8pt" valign="top"> <p> </p> </td> <td style="width:56.05pt" valign="top"> <p><strong>Time</strong><strong> </strong><strong>Spent</strong></p> </td> <td style="width:7.95pt" valign="top"> <p> </p> </td> </tr> <tr style="height:12.8pt"> <td style="width:395.75pt" colspan="3" valign="top"> <p>Drive Sales C Category Performance+ Client Engagement</p> </td> <td style="width:71.8pt" colspan="3" valign="top"> <p>70%</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:395.75pt" colspan="3" valign="top"> <p>Operations – Fragrance</p> </td> <td style="width:71.8pt" colspan="3" valign="top"> <p>15%</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:395.75pt" colspan="3" valign="top"> <p>Brand Representation</p> </td> <td style="width:71.8pt" colspan="3" valign="top"> <p>10%</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:395.75pt" colspan="3" valign="top"> <p>Event Support</p> </td> <td style="width:71.8pt" colspan="3" valign="top"> <p>5%</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:395.75pt" colspan="3" valign="top"> <p> </p> </td> <td style="width:71.8pt" colspan="3" valign="top"> <p> </p> </td> </tr> </tbody> </table> <p> </p> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:13.4pt"> <td style="width:467.75pt" valign="top"> <p><strong>Working</strong><strong> Conditions</strong></p> </td> </tr> <tr style="height:25.65pt"> <td style="width:467.75pt" valign="top"> <p>Able to lift 50 lbs. / Standing for a majority of the workday. Ability to work in a fast-paced, dynamic</p> <p>environment</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:467.75pt" valign="top"> <p>Within Retail, occasionally at Field Support Centers and Training Venues.</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:467.75pt" valign="top"> <p>Environment: Must be comfortable in store with high use of fragrance</p> </td> </tr> <tr style="height:12.8pt"> <td style="width:467.75pt" valign="top"> <p>Travel on occasion within [Province] (Potentially within Canada / US for Education Opportunities)</p> </td> </tr> </tbody> </table> <p> </p> <h1> Ǫualifications </h1> <ul> <li>Proven experience in luxury fragrance sales (at least 1 year). Passion for luxury fragrance and a keen sense of style.</li> <li>Exceptional client service, engagement and interpersonal skills</li> <li>Excellent verbal and written communication skills.</li> <li>Strong ability to connect with clients through storytelling and product knowledge.</li> <li>Confident in cross-selling and creating personalized recommendations.</li> <li>A proactive mindset with a passion for creating engaging in-store experiences.</li> <li>Flexible, yet punctual and reliable.</li> </ul> <p><span style="font-size:8.0pt">#INDPRIO</span></p>