About this role
Job summary Job title: Receptionist/Administrator Location: Mitchison Road Surgery Salary: 12.80 hourly rate Hours: Bank Work Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: Responsibilities for Bank Workers Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records
Main duties of the job The job title for this role is Receptionist/Administrator at Mitchison Road Surgery, with an hourly rate of 12.80. The role involves bank work hours. The organisation is Operose Health, known for delivering local primary care at scale. Their purpose is to improve access, outcomes, and patient experience, with values centered around caring, being ambitious, resourceful, and striving for excellence. Main responsibilities include responding to patient queries, managing appointments, maintaining patient records and confidentiality, emailing, scanning and coding clinical correspondence, processing prescription requests, and utilising other information systems to support efficient workflows. The ideal candidate is expected to have reception or customer care experience and be an excellent communicator with basic PC skills. Previous experience in the NHS is welcome but not essential.
About us Operose Health is committed to delivering local primary care services on a larger scale, aiming to improve access to healthcare, patient outcomes, and the overall patient experience. They empower their staff to live their values, emphasizing caring, determination, passion for patient care transformation, creativity, agility, lifelong learning, and striving for excellence, which reflects in their commitment to provide the best possible care for patients, employees, and NHS partners. Operose Health's approach fosters a supportive environment for both patients and staff.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:Mitchison Road Surgery
Salary:12.80 hourly rate
Hours:Bank Work
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: Responsibilities for Bank Workers
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.
Person Specification
Qualifications Essential
The ideal candidate should have experience in reception or customer care and possess excellent communication skills, both spoken and written. Basic PC skills, including familiarity with Word, Excel, and email, are necessary. The candidate must be able to work within established processes and procedures while maintaining confidentiality and data security. While previous experience working in the NHS is welcomed, it is not a requirement for this position.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Islington
N1 3NG
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)