About this role
Job summary
An exciting opportunity has arisen for a forward-thinkingManagement Support Administratorto support the Central Locality Senior Leadership Team based at Hellesdon Hospital. The team manages and oversees adult inpatient services, supporting service users and their families and carers with their Mental Health. The role supports the adult inpatient wards based at Hellesdon Hospital.
The successful applicant will work closely with other experienced administrators in an established team. You should be able to prioritise your work effectively, be forward thinking and have excellent communication skills. The ability to work both independently and as part of a team is essential. Experience of working within the NHS is advantageous but full training will be given.
You will need to be able to demonstrate the strength of your communication, prioritisation, and administration skills. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
Main duties of the job
This role will predominantly support the Adult Inpatient Senior Leadership Team; however, responsibilities may change dependent on service need. Main duties include:
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Effective diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload. To use electronic systems to input and access information as required by the management team. Attend and contribute to internal / external meetings relevant to the post, including minute taking. Deal with correspondence and communication liaising, prioritising and co-ordinating with the team To maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customer General administrative duties will also be undertaken to support the wider Service Business Support Team and will include, but not be limited to, minuting of meetings, diary management, recruitment, using procurement systems and liaising with other Teams/Agencies as necessary
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications Essential
NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
Desirable
Shorthand IPM CareFirst
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level. Working on own initiative with minimal supervision. Ability to work with senior members of staff
Desirable
Undertaking appraisals
Skills Essential
Excellent articulate communication skills Ability to prioritise and good time management Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times. Ability to co-ordinate and prioritise management diaries.
Desirable
Keyboard / typing qualification
Knowledge Essential
Working knowledge of Microsoft packages or equivalent Maintaining administrative / secretarial systems
Desirable
Knowledge of NHS policy / procedures Establishing / reviewing administrative systems
Other Essential
Able to travel independently Ability to work as part of a team Ability to work to strict deadlines and able to prioritise own workload
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)