About this role
Job summary
Sina Health Centre is looking for a friendly, professional and enthusiastic receptionist to join our wonderful team on a part-time basis.
As the first point of contact for our patients, you will play a key role in providing an excellent patient experience. You will be responsible for receiving, assisting and directing patients to the appropriateservice or healthcare professional in a courteous, efficient, and effective manner.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To be able to cover as and when required, with flexibility to cover annual leave and sickness leave is essential.
Main duties of the job
Job Responsibilities:
Opening & Closing of the surgeryWelcome patients and visitors to the practiceAnswering telephone calls and dealing with enquiriesCare Navigating patients to the most appropriate clinician or serviceBooking & Cancelling appointmentsActioning E-Consult triage requestsProvide general administrative support Process prescription requestsAction practice emails
About us
Sina Health Centre is a friendly, patient-centred GP practice committed to delivering high-quality healthcare to our local community. We pride ourselves on providing accessible, compassionate, and effective care, supported by a dedicated team.
Our clinical team includes 2 GP partners, 2 Advanced Clinical Practitioners , 2 Practice Nurses and 2 Health Care Assistants who work together to provide a wide range of primary care services. We are also supported by a skilled team of ARR'S staff, including a First Contact Physiotherapist, Mental Health Practitioner, Social Prescriber and Practice Pharmacists ensuring patients have access to the right care and support at the right time.
Our experienced Senior Management Team, Medical Secretary and Reception Teamwork hard to ensure the smooth and efficient running of the practice. Our receptionists are often the first point of contact for patients and are dedicated to providing a welcoming, professional, and helpful service.
At Sina Health Centre, we value teamwork, respect, and continuous improvement, creating a supportive environment for both our patients and our staff.
Job description Job responsibilities
Main Duties and ResponsibilitiesReception DutiesGreet patients and visitors in a friendly and professional manner.Respond to patient enquiries both in person and over the telephone.Book, amend, and cancel appointments in accordance with practice procedures.Care navigate patients to the most appropriate healthcare professional or service.Maintain the reception area to a high standard.Administrative DutiesProcess incoming and outgoing correspondence.Scan, file, and maintain patient records accurately.Register new patients and update patient demographic information as required.Support clinicians and management with administrative tasks as required.Process prescription requests in line with practice procedures.Communication and Customer ServiceProvide excellent customer service at all times.Communicate effectively with patients, colleagues, healthcare professionals, and external organisations.Deal sensitively and confidentially with patient information.Handle challenging situations calmly and professionally.General ResponsibilitiesAdhere to practice policies, procedures, and confidentiality requirements.Maintain awareness of safeguarding and health and safety responsibilities.Participate in training and development activities as required.Work flexibly to support the needs of the practice.Person SpecificationEssential CriteriaExcellent communication and interpersonal skills.Good organisational and administrative skills.Ability to work effectively within a team.Good IT skills and confidence using computer systems.Professional, reliable, and approachable manner.Ability to maintain confidentiality and handle sensitive information.Flexible approach to work and willingness to provide additional cover when required.Desirable CriteriaPrevious reception or customer service experience.Experience working within a healthcare or NHS environment.Knowledge of GP clinical systems such as EMIS Web.Understanding of NHS primary care services.
Person Specification
Experience Desirable
Experience of working in a GP practice Experience of using EMIS web Computer literate
Qualifications Essential
Experience of working within NHS healthcare or administrative setting is essential.
Desirable
Previous experience in general practice EMIS web knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sina Health Centre
Address Sina Health Centre
230 Coppice Farm Way
Willenhall
WV12 5XZ
United Kingdom
Employer's website https://www.sinahealthcentre.nhs.uk/ (Opens in a new tab)