About this role
Job summary
Sina Health Centre is looking for a friendly, professional and enthusiastic receptionist to join our wonderful team on a part -time,temporary basis basis to provide maternity leave cover.
As the first point of contact for our patients, you will play a key role in providing an excellent patient experience. You will be responsible for receiving, assisting and directing patients to the appropriateservice or healthcare professional in a courteous, efficient, and effective manner.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To be able to cover as and when required, with flexibility to cover annual leave and sickness leave is essential.
Main duties of the job
Job Responsibilities:
Opening & Closing of the surgery Welcome patients and visitors to the practice Answering telephone calls and dealing with enquiries Care Navigating patients to the most appropriate clinician or service Booking & Cancelling appointments Actioning E-Consult triage requests Provide general administrative support Process prescription requests Action practice emails
About us
Sina Health Centre is a friendly, patient-centred GP practice committed to delivering high-quality healthcare to our local community. We pride ourselves on providing accessible, compassionate, and effective care, supported by a dedicated team.
Our clinical team includes 2 GP partners, 2 Advanced Clinical Practitioners , 2 Practice Nurses and 2 Health Care Assistants who work together to provide a wide range of primary care services. We are also supported by a skilled team of ARR'S staff, including a First Contact Physiotherapist, Mental Health Practitioner, Social Prescriber and Practice Pharmacists ensuring patients have access to the right care and support at the right time.
Our experienced Senior Management Team, Medical Secretary and Reception Teamwork hard to ensure the smooth and efficient running of the practice. Our receptionists are often the first point of contact for patients and are dedicated to providing a welcoming, professional, and helpful service.
At Sina Health Centre, we value teamwork, respect, and continuous improvement, creating a supportive environment for both our patients and our staff.
Job description Job responsibilities
Opening & Closing of the surgery Welcome patients and visitors to the practice Answering telephone calls and dealing with enquiries Care Navigating patients to the most appropriate clinician or service Booking & Cancelling appointments Actioning E-Consult triage requests Provide general administrative support Process prescription requests Action practice emails Care navigate patients to the most appropriate healthcare professional or service.
Maintain the reception area to a high standard.
Person Specification
Qualifications Essential
Previous reception or customer service experience. Knowledge of GP clinical systems such as EMIS Web.
Desirable
Experience working within a healthcare or NHS environment. Understanding of NHS primary care services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sina Health Centre
Address 230 Coppice Farm Way
Willenhall
West Midlands
WV12 5XZ
United Kingdom
Employer's website https://www.sinahealthcentre.nhs.uk/ (Opens in a new tab)