About this role
Job summary
We are looking to appoint a full time Research Reception Administrator, on a 1 year fixed term contract, working within the Commercial Research Delivery Centre (CRDC), to provide an efficient reception service to patients and all visitors arriving for Research Clinics at the Health & Wellbeing Centre.The successful candidate will be able to demonstrate good communication and organisation skills and ensure robust and open contact with all Research Clinic service users. The ability to register patients accurately, using the appropriate Royal Cornwall Hospitals NHS Trust systems and to act as an intermediary between patients, relatives, nursing and medical staff in the Research Clinics would be a distinct advantage.
The successful candidate will be an experienced administrator, with excellent interpersonal skills with the ability to build a rapport with patients and staff alike.
On occasion, weekend working will be required to cover Research Clinics, and this will be on a rota basis and factored into the contracted hours.
This is a 1 year fixed term contract, working 37.5 hrs per week. Secondments would be considered.
It is strongly advised to contact the department in advance and arrange an informal discussion or meeting prior to applying for the role. Please contact [email protected] or call 07584 467635 to arrange
Main duties of the job
To receive, advise and direct all patients, visitors and members of staff. Working mainly without supervision.
To be aware of the need for confidentiality.
Validate and input accurate data about the service making sure all systems are updated
To register, admit and discharge patients accurately onto the the relevant Systems
To answer telephone calls promptly and give assistance to callers including patients, carers, colleagues and all Research Clinic visitors.
To action requests for case notes, and administer patient hospital notes, filing reports etc as appropriate in line with Trust policy and procedures.
To provide cover for other members of the team as requested by the Research Delivery Manager/Team Leader.
Ensure case notes are maintained in accordance with the Trust's Case note management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.
To ensure that the medical notes are prepared for discharge summaries to be dictated.
Any other duties as may be required following discussion with the Research Delivery Manager.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Qualifications Essential
Level 3 qualification in relevant subject area or equivalent experience in administration ICH-GCP trained
Experience Essential
Previous experience in reception or administrative role Experienced in using excellent communication skills on the telephone, face to face and through electronic communications Highly experienced in using a variety of IT systems proficiently
Skills Essential
Ability to work under pressure and prioritise tasks Excellent interpersonal skills with the ability to communicate with anxious patients, relatives and visitors where there may be cultural or language difficulties Able to explain and discuss complicated administrative information Confident and capable of using standard Microsoft software applications Ability to manage a unit/ward admin area and multitask effectively Strong organisational skills and attention to detail
Desirable
Proficient in NHS electronic patient record systems Understanding of confidentiality, GDPR, and NHS data protection policies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address Royal Cornwall Hospital NHS Trust
Truro
TR1 3LJ
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)