About this role
Job summary
An exciting opportunity has arisen for a telephonist to answer and/or manage all incoming calls from an external/internal source and route them to the correct extension in a polite and efficient manner.
Main duties of the job
Act as the emergency contact point for cardiac, fire and other emergencies and activate routine emergency tests and procedures.
Carry out various emergency procedures for cardiac arrest, fire, major incident etc. and maintain records in accordance with standing instructions/ operational procedures.
Ensure that all necessary information is available to enable adequate service to be provided i.e. that records are kept up to date when informed of any changes to telephone numbers, on call list, daily on call sheet, new positions etc. and ensure that the appropriate message books are kept up to date
Report faults that may have an impact on the running of the department to the Team Leader
Ensure data is handled and stored in full compliance with Information Government principles.
Manage the allocation and return of keys in and out of the department.
Attend mandatory training sessions and complete Emergency refresher training & on line switchboard training.
About us
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
Royal Cornwall Hospital in Truro St Michael's Hospital in Hayle West Cornwall Hospital in Penzance As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non-clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high-quality. We are RCHT.
Job description Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks
Person Specification
Qualifications Essential
GCSE in English and Maths grade 9 to 4 (A* to C) or equivalent.
Desirable
5 GCSE C or above (inc. Maths and English) or equivalent Relevant NVQ Level 2 qualification or equivalent
EXPERIENCE Essential
NHS and/or private sector experience in facilities and/or contracts
Desirable
Telephonist or call centre/Helpdesk techniques in a related field
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Cornwall Hospitals Trust
Address West Cornwall Hospital
St Clare street
Penzance
TR18 2PF
United Kingdom
Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)