About this role
Job summary
Abbey Medical Practice is seeking a motivated and organised Administrator to join our busy practice team. Monday to Friday 8am to 4pm (37.5 hours a week). This is an excellent opportunity for an individual with strong administrative skills who enjoys working in a healthcare environment and making a positive difference to patient care.
The successful candidate will provide essential administrative support across referral management, clinical coding and patient registrations, ensuring accurate patient records and efficient practice processes.
Main duties of the job
Referrals:
Process referrals generated by clinicians using NHS referral system.
Submit and track referrals to hospitals, community services and diagnostic providers.
Liaise with patients and secondary care providers regarding referral queries.
Monitor referral tasks and ensure referrals are processed within required timescales.
Clinical coding:
Review and code clinical correspondence, hospital letters and reports within SystmOne.
Extract relevant diagnoses, procedures and clinical information from correspondence.
New Patient Registrations:
Process new patient registrations and deductions.
Manage patient record transfers and registration queries.
Ensure registrations are completed in accordance with NHS guidance and practice procedures.
About us
Abbey Medical Practice boasts a very friendly working environment, with a strong work ethic across all teams. We have a team of five GPs, supported by our multi-skilled nursing team. We are a training practice so support foundation year doctors and GP trainees.
SystmOne practice.
8,500 patient list size.
Job description Job responsibilities
To provide a high-quality, efficient and confidential referral management service to clinicians and patients within the practice. The Administrator is responsible for processing referrals accurately and promptly, ensuring patient are referred appropriately to secondary care, community services, diagnostic services and other healthcare providers in accordance with practice procedures and NHS guidelines.
To be responsible for the accurate and timely coding of clinical information within the Practice's electronic patient record system (SystmOne). The post holder will review and code patient correspondence, hospital letters, diagnostic results and other clinical documentation using appropriate clinical coding standards to ensure patient records are complete, accurate and support safe patient care, QOF requirements, enhanced services and contractual reporting. The Clinical Coder will work closely with clinicians and the administrative team to maintain high standards of data quality, confidentiality and information governance, contributing to the effective management of patient care and Practice performance.
Person Specification
Qualifications Essential
A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English Typing qualification, i.e., OCR or RSA Diploma
Desirable
NVQ Level 2 in Health and Social Care Level 3 in Medical Terminology
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a healthcare setting as a medical secretary
Knowledge and skills Essential
Excellent communication skills Ability to use own initiative, discretion and sensitivity Understanding of clinical coding Good organisational skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Abbey Medical Practice
Address 95 Monks Road
Lincoln
LN2 5HR
United Kingdom
Employer's website https://www.abbeymedicalpractice.co.uk/ (Opens in a new tab)