About this role
Job summary
Youll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesnt involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
Main duties of the job
Provide administrative support across governance, quality, compliance and complaints, helping to ensure the hospital meets regulatory and organisational standards.Coordinate investigations, incident reporting and complaint responses, ensuring documentation is accurate and completed within required timescales.Monitor patient feedback and quality performance data, identifying trends and supporting continuous service improvement initiatives.Prepare reports, organise Clinical Governance meetings and maintain accurate records of compliance activities, audits and regulatory notifications.Work closely with the Senior Management Team to support quality improvement plans and help promote a culture of patient safety and continuous learning. You can find additional information in the attached job description.
About us
Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.
For agency enquiries and applications, please view our legal statement here.
All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.
Job description Job responsibilities
Priory Hospital Altrincham
£26,300
Full Time - 37.5 hours per week
Priory Hospital Altrincham has an opportunity for a Quality and Compliance Administrator to join our team.
Priory Hospital Altrincham provides expert treatment for a range of mental health conditions and addictions.
We also provide established, evidence-based outpatient treatment for a wide range of mental health conditions, including depression, anxiety disorders, stress, obsessive compulsive disorder (OCD), phobias, post-traumatic stress disorder (PTSD) and bipolar disorder. We also offer private autism assessments for adults and children at Priory Wellbeing Centre Manchester.
Our dedicated team are committed to ensuring that you benefit from a safe and comfortable environment at all times, and receive the highest standard of care while youre with us.
Person Specification
Qualification Essential
Previous administrative experience, ideally within a healthcare or regulated environment. Excellent organisational skills with the ability to manage multiple priorities and meet deadlines. Strong communication skills, with the confidence to liaise professionally with colleagues at all levels. High attention to detail and the ability to maintain accurate records and confidential information. Proficient in Microsoft Office and comfortable working with data, reports and administrative systems.
Desirable
Experience in a Quality, Compliance, Governance or Clinical Administration role. Knowledge of healthcare regulations, including CQC requirements and incident reporting processes. Experience supporting audits, investigations, complaints management or quality improvement initiatives. Previous experience preparing reports, analysing data or identifying trends to support service improvements. Experience working within a hospital or healthcare setting and collaborating with multidisciplinary teams.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Priory Healthcare
Address Rappax Road, Hale
Manchester
Greater Manchester
WA15 0NU
United Kingdom
Employer's website https://jobs.priorygroup.com/why-join-us/ (Opens in a new tab)