About this role
Job summary
Be part of Barnsley Hospital's exciting new Health on the High Street initiative. As a Meet & Greet Volunteer, you'll provide a friendly welcome, help patients find their way, and make a real difference to their experience. It's a rewarding opportunity to support your local community, meet new people, and gain valuable experience in a modern NHS healthcare setting.
Main duties of the job
As a Meet & Greet Volunteer, you will provide a warm and friendly welcome to patients, visitors and members of the public attending the Alhambra Outpatients Centre. You will help people find their way around the site, escort patients and visitors to the correct area for their appointments, and direct any enquiries to Reception when appropriate. You will also support patient flow across the site, helping departments ensure patients move smoothly through their appointments. Other duties include collecting wheelchairs from around the building, returning them to the main entrance, and cleaning them when required. All information received during your volunteering role must be treated with the strictest confidentiality.
About us
Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work.
We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone.
We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities.
There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation.
Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility.
The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.
Please note we reserve the right to close positions early
Job description Job responsibilities
Role Outline for Meet and Greet Volunteer Alhambra Outpatients
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please refer to the values-based recruitment guidance and associated documentation.
Person Specification
Qualifications Essential
No formal qualifications required
Desirable
No formal qualifications required
Skills and Attributes Essential
Good communication skills Good listening skills Clean, smart and of a presentable appearance. wearing name badge and uniform Polite and courteous to patients, visitors, staff and colleagues Punctual and reliable Ability to adhere to the principles of patient confidentiality Able to walk around the site to escort patients and visitors as required. Able to work as part of a team. Sensitive and caring approach with an appreciation of the need to be responsive to patients from different cultures, backgrounds and religious faiths. Respectful and kind towards all patients, being mindful of their individual needs and supportive towards patients who may have additional challenges, such as sensory or physical impairment or a long term condition. Able to communicate clearly and effectively with both patients/carers/members of the public and staff. Able to offer volunteering support on a regular basis and be able reliable and punctual in their attendance.
Trust Values Essential
Please describe in around 100 words: What Equality & Diversity means to you and why they are important. Please describe in around 100 words: What motivates you to do a good job.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barnsley Hospital NHS Foundation Trust
Address Health on the High Street
Alhambra Shopping Centre
Cheapside
Barnsley
South Yorkshire
S70 1SB
United Kingdom
Employer's website https://www.barnsleyhospital.nhs.uk (Opens in a new tab)