About this role
Job summary
The post holder will help ensure the branch remains safe, stable, well organised and focused on delivering high-quality, person-centred care throughout the maternity-cover period.
Working in partnership with the Registered Manager, the Deputy will lead an allocated group of carers and clients, support quality and compliance activity, manage operational concerns and act as the Registered Managers delegate when required.
This is a hands-on operational leadership role. It requires care credibility, professional judgement, strong people-management capability and the ability to maintain standards in a busy and changing homecare environment.
The successful candidate will join before the current Deputy Manager begins maternity leave to support a structured handover and continuity of leadership.
Who succeeds in this role?The people who succeed in this role are calm, practical and emotionally mature.
They understand that effective leadership in homecare requires attention to people, quality, systems and operational detail.
You may already be working as a Deputy Manager, Senior Care Coordinator, Care Quality Manager, Field Care Supervisor or Team Leader. Relevant experience may also have been gained in supported living, community care or another safeguarding-led service.
What matters is your ability to provide credible operational leadership and maintain high standards of care.
Main duties of the job
The Deputy Manager:
leads operational delivery and supports the Registered Manager; holds delegated responsibility for an allocated group of carers and clients; manages day-to-day people, quality and service concerns; acts within agreed authority and escalates significant risks appropriately; deputises for the Registered Manager during agreed periods of absence; and contributes to branch stability, quality and continuous improvement.The Registered Manager retains overall accountability for the regulated service.
About us
Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston and Ripley, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.
Job description Job responsibilities
The Deputy Manager provides strong day-to-day operational leadership and management support to the Registered Manager.
The post holder will help ensure the branch remains safe, stable, well organised and focused on delivering high-quality, person-centred care throughout the maternity-cover period.
Working in close partnership with the Registered Manager, the Deputy Manager will lead an allocated group of carers and clients, support quality and compliance activity, manage operational concerns and act as the Registered Managers delegate when required.
This is a hands-on operational leadership role. It requires care credibility, sound professional judgement, strong people-management capability and the ability to maintain standards in a busy and changing homecare environment.
The successful candidate will join before the current Deputy Manager begins maternity leave to support a structured handover and continuity of leadership.
Role accountabilityThe Deputy Manager:
leads operational delivery and supports the Registered Manager;
holds delegated responsibility for an allocated group of carers and clients;
manages day-to-day people, quality and service concerns;
acts within agreed authority and escalates significant risks appropriately;
deputises for the Registered Manager during agreed periods of absence; and
contributes to branch stability, quality and continuous improvement.
The Registered Manager retains overall accountability for the regulated service.
Key responsibilities1. Operational leadershipThe Deputy Manager will:
Work closely with the Registered Manager to support the safe and effective running of the branch.
Provide visible, calm and credible day-to-day leadership.
Act as the Registered Managers delegate during agreed periods of absence.
Make sound operational decisions within their delegated authority.
Identify emerging service risks and take timely action or escalate appropriately.
Support clear communication and consistent ways of working across the office and care teams.
Contribute to branch management meetings and provide accurate updates relating to allocated staff, clients, quality and operational performance.
Support safe service growth without compromising quality or continuity of care.
Help maintain an organised, professional and responsive branch environment.
2. People leadership and managementThe Deputy Manager will:
Manage an allocated group of carers, with the exact allocation determined by the Registered Manager.
Ensure staff understand their duties, responsibilities and expected standards.
Provide professional supervision, coaching, feedback and practical support.
Complete growth and development meetings, performance reviews and other agreed supervision activity.
Manage performance, conduct, capability and attendance concerns in line with Avanti policies and HR guidance.
Support disciplinary and grievance processes where required.
Complete absence reviews, fit-to-care assessments and other relevant staff reviews.
Support visa-related reviews and processes where these form part of the allocated management responsibility.
Identify learning needs and work with colleagues to ensure development actions are followed through.
Maintain appropriate professional boundaries while supporting staff wellbeing.
Role-model calm, fair and respectful leadership.
Encourage reflective practice, learning and accountability.
3. Client and case managementThe Deputy Manager will:
Hold delegated responsibility for an allocated caseload of clients.
Ensure clients receive safe, person-centred and outcome-focused care.
Complete and oversee client assessments, care planning, risk assessments and package onboarding.
Complete six-monthly client reviews and update care plans and review documentation.
Ensure relevant feedback from client reviews is communicated to the care team.
Monitor changing client needs and ensure care plans remain accurate and current.
Support positive risk-taking and appropriate Mental Capacity Act decision-making.
Maintain accurate client records within Access Care Planning or other approved systems.
Liaise professionally with clients, families, representatives and external professionals.
Attend multidisciplinary and external meetings and represent Avanti professionally.
4. Quality, safeguarding and medication governanceThe Deputy Manager will:
Support the Registered Manager in maintaining regulatory compliance and Avanti quality standards.
Complete or oversee spot checks, quality monitoring and care-practice reviews.
Complete monthly eMAR audits and ensure identified actions are followed through.
Coach carers on safe medication administration and recording.
Recognise, respond to and escalate safeguarding concerns appropriately.
Support safeguarding referrals and investigations alongside the Registered Manager.
Investigate complaints, incidents and care-quality concerns.
Maintain clear evidence of findings, actions and learning.
Ensure improvement actions are implemented and reviewed for effectiveness.
Promote an open culture in which concerns, feedback and learning are taken seriously.
5. Systems, records and management informationThe Deputy Manager will:
Maintain accurate and timely records across Avantis digital systems.
Use Access Care Planning, People Planner, email, Microsoft Office or Google Workspace and online calendars confidently.
Ensure allocated management actions are recorded and followed through.
Monitor office alerts, Live View, medication updates, care records and other relevant operational information.
Provide accurate information for branch management reporting.
Use quality and workforce information to identify risks, themes and improvement needs.
Manage their diary and workload effectively.
6. Office and service supportThe Deputy Manager will:
Support the day-to-day running of the branch office.
Respond professionally to telephone calls, carers visiting the office and operational enquiries.
Ensure office alerts and actions have clear outcomes.
Support invoice-note updates and other agreed administrative controls.
Work collaboratively with the Senior Care Coordinator, Care Coordinator, Care Quality Manager and administrative colleagues.
Undertake any reasonable operational action required to protect safe service delivery.
Cover care calls during office hours when necessary to maintain client safety and continuity.
7. On-call responsibilitiesThe Deputy Manager will:
Participate in the paid management on-call rota, currently one week in every four.
Provide out-of-hours support until 10:30pm, including weekends during the allocated on-call week.
Make safe and proportionate decisions in response to staffing, client or service concerns.
Arrange or support emergency care-call cover where required.
Escalate serious safeguarding, operational or reputational risks appropriately.
Maintain accurate records of on-call actions and handovers.
Person Specification
Experience Essential
Direct experience supporting people within a health or social care setting. Experience leading, supervising or managing staff within health, social care, supported living, community services or another closely related regulated service. Experience managing care quality, client needs, staff performance or operational service delivery. Experience dealing with safeguarding concerns, complaints, incidents or service risks. Experience communicating with clients, families and health or social care professionals. Experience using digital systems to maintain records and support service delivery.
Qualifications Essential
Essential qualifications and practical requirements Level 3 Diploma in Health and Social Care, or an equivalent relevant qualification. Full UK driving licence. Access to a suitable vehicle. Ability to travel across the service. Ability to participate in the management on-call rota. Living within a reasonable travelling distance of the Ripley branch, ideally within 30 to 40 minutes.
Desirable
Previous experience as a Deputy Manager, Senior Care Coordinator, Care Quality Manager, Field Care Supervisor, Team Leader or Service Lead. Experience in domiciliary care, supported living or another CQC-regulated service. Level 5 Diploma in Leadership and Management for Adult Care, or willingness to work towards it. Experience with eMAR auditing, medication governance and care-plan quality. Experience using Access Care Planning, People Planner or comparable systems. Experience deputising for a Registered Manager. Knowledge of CQC requirements, the Mental Capacity Act and adult social care regulation.
Knowledge and capability Essential
Strong understanding of person-centred care. Sound safeguarding awareness and professional judgement. Ability to balance staff support with accountability and clear standards. Ability to manage difficult conversations and performance concerns professionally. Strong organisational and time-management skills. Ability to manage competing priorities and remain calm under pressure. Strong written and verbal communication. Accurate record keeping and confident digital-system use. Ability to work collaboratively with, and provide effective support to, the Registered Manager. Understanding of the fixed-term nature of the appointment and commitment to providing continuity throughout the maternity-cover period.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Avanti Homecare Ltd
Address Old Post Office Building,
Market Place,
Ripley,
Derbyshire
DE5 3FJ
United Kingdom
Employer's website https://avanti.care/longeaton/ (Opens in a new tab)