About this role
Builder Ops is building the AI-powered operational backbone for Ring, Blink, Key, and Sidewalk — end-to-end systems that detect, diagnose, and resolve issues autonomously, before customers notice. We're hiring a Manager to lead a team building this future. You will own delivery of AI-native operations infrastructure: agentic systems that monitor, triage, and act across our product fleet. This isn't traditional DevOps or SRE — it's engineering autonomous operational intelligence at scale. At RBKS, being AI-native isn't a future initiative — it's how we operate today. You won't just use AI yourself; you'll build the culture, workflows, and standards that make your entire team AI-native, and measure your success by your team's AI fluency and output. Key job responsibilities Own your team's delivery outcomes for AI-powered operational systems, using AI-first workflows as the default operating model Build and operate agentic systems for detection, diagnostics, and remediation across the RBKS device and service fleet Establish and maintain team AI practices — tooling, patterns, and standards that multiply Builder output Coach Builders on effective AI integration, raising the team's collective fluency with LLMs, agents, and AI-assisted development Hire and develop Builders who thrive in an AI-native environment Remove technical and organizational blockers that prevent your team from shipping at pace Partner with product, firmware, and cloud teams to build operational feedback loops that improve quality upstream A day in the life You review AI-generated operational summaries, prioritize your team's sprint work, and unblock engineers building agentic tooling. You coach individual contributors on effective AI-assisted development, review system designs for autonomous remediation workflows, and ensure production reliability. Internal stakeholders include firmware, cloud services, mobile app, and data teams. Your customers are every RBKS builder whose operational burden decreases and every Ring/Blink user whose experience improves because issues resolve before they escalate. The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements. Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being). The minimum base pay for this position is PLN 33,200 monthly. About the team Builder Ops exists because we believe operations should be intelligent, autonomous, and proactive. Our mission: eliminate manual operational toil through AI-powered systems that detect, diagnose, and resolve issues end-to-end — at the speed of software, not the speed of humans reading runbooks. We are AI-native by design. Every workflow assumes AI as the primary executor, with humans setting policy and handling edge cases. We build with LLMs, agentic frameworks, and data pipelines that continuously improve. Our culture values ownership, speed, and measurable outcomes over process theater.