About this role
Position Summary
The Laboratory Operations Group Leader is responsible for daily oversight of laboratory activities and people leadership to deliver high-quality laboratory outputs that meet all quality and safety requirements, and client expectations. This role combines technical expertise, team management, and process improvement to ensure smooth laboratory operations.
Key Responsibilities
Team Leadership & Development
• Accountable for training and mentoring direct reports.
• Conduct performance reviews, provide coaching and feedback.
• Accountable for fostering a positive team environment
Maintain a low attrition rate within the teamIdentify and develop future leaders and technical experts through mentoring, coaching, and career development programs.Promote a culture of accountability, collaboration, and inclusion that values diversity and continuous learning.Utilize employee incentive programs to recognize exemplary performance• Ensure compliance with HR and organizational policies related to people management.
Operational Management
• Accountable for supervising and coordinating daily lab operations
Plan and schedule tasks efficiently to meet client TATs.Ensure all preparations and processes are in place to successfully conduct testingFind and solve problems to prevent delays in daily lab operationsAccountable for ensuring appropriate staffing levels, including overtime and weekend coverage.• Responsible for all productivity metrics
Maintain on time performance rates and proactive communicationMaintain defect-free laboratory documentation (First-pass metrics)• Accountable for lab and consumable inventory systems.
Maintain effective Kanban system within department• Implement Lean/continuous improvement initiatives to improve laboratory processes.
• Evaluate current and future equipment needs to support departmental goals and productivity (i.e. Capex)
• Support effective communication on client testing and projects
Respond to client project inquiries with professionalism and accuracy, ensuring timely communication and resolution to support project successPrepare accurate and timely testing and project quotations in alignment with client requestsDevelop routine client testing quotes independentlyCollaborate with management to prepare non-routine or complex quotationsCoordinate project timelines, deliverables, and updates to ensure client satisfactionQuality & Compliance
• Accountable for ensuring adherence to all quality and compliance requirements within the laboratory, (e.g., GMP, GLP, ISO).
Oversee equipment calibration and maintenance activitiesFind and solve problems to prevent quality issues in daily lab operationsResponsible for team outputs and overall team performanceResponsible for accuracy and timely completion of investigations• Ensure adherence to all laboratory safety requirements.
• Responsible for all quality metrics
Maintain a consistently low rate of operator-related error investigations within the teamDrive timely completion of all required training across the team. Minimum Qualifications:
MUST be eligible to work in the US indefinitely without restriction or sponsorship.
Education & Experience
Bachelor's degree in Biology, Chemistry, or related Life Sciences field.Minimum 3–5 years of laboratory experience; at least 2–3 in supervisory or leadership roles, preferred.Technical Knowledge
Working knowledge of laboratory instrumentation, analytical methods, and software (e.g. Electronic Lab Notebook (ELN), Lab Information Management System (LIMS)).Familiarity with regulatory and accreditation standards (GMP, GLP, ISO).Familiarity with Microsoft Office productsLeadership & Communication
Strong leadership and team-building abilities.Excellent planning, organizational, and multitasking skills.Effective verbal and written communication skills.Strong technical writing skillsPreferred Attributes
Experience in GMP-regulated environments.Prior experience working in a microbiology or life sciences laboratoryFamiliarity with Lean, Six Sigma, or similar process improvement methodologies Working schedule will be Full-Time, First Shift, M-F 8am-5pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. No relocation assistance will be given. 25% travel may be required. This position is NOT remote.
What we Offer:
Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins USA Medical Devices is a Disabled and Veteran Equal Employment Opportunity employer.