About this role
The Project Manager is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The Project Manager role fosters and develops client relationships in support of the laboratory mission.
Essential Duties and Responsibilities:
Project set-up:
Project review in LIMSSets up projectAdds any project notes (special reporting and invoicing instructions, etc.)Reviews project documentationAdds any project documentation to central repositorySets up client for Total AccessManages purchase orders, task orders, contracts, and change order requestsVerifies that lab compound lists and limits meet project requirements for new projects not quotedAdds any project specific limits / lists to LIMSDeliverable assignment and delivery routeFor new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats neededCommunicates project details to operationsInitiates project kick off call with client and pertinent staff, if neededEngages work share labs, service centers, and non-Eurofins TestAmerica locations as needed for new projects not quotedWorks with operations to ensure adequate capacity for incoming work (forecasting)Provides updates to operations on upcoming workFamiliarity with state and national program requirements as it pertains to work mixCreate bottle ordersSchedules courier or field sampler, if neededConfirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for new workConfirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for existing workInitiates approval process for any subcontract labs not on the approved listGenerates subcontract paperworkGenerates accounting software requisition when sending subcontract samplesVerifies that lab certification meets project requirementsVerifies that lab compound lists and limits meet project requirements for new quotesFor new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submitsFor new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticketEngages work share labs, service centers, and non-TA locations as needed for new quotesProvides supporting documentation to client as needed (contact list, bottle table with preservation, etc.) Sample Receipt:
Communicates any issues to clients for duration of projectManages incoming work for Rush and short holdsReviews log-inResolves log-in issues with clientInforms client of any log-in discrepanciesSets samples to “available” after reviewSends client sample receipt confirmationReviews draft invoiceConfirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicingReporting:
Client specific report requirementsReviews job list daily and manages due datesCommunicates any expected delays to clients before the job due dateConfirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to clientReviews reports and EDDS before issuing to the clientConfirms correct report format and EDD format is usedCreates and issues final report by client due dateIssue final data packagesState Reporting forms and submissions DMR forms EDD checkersData UploadCompiles case narrativesInvoicing:
Sets up delivery routeReviews final invoice before issuing to clientGenerates credit/debit memos as neededSubmits credit/debit memos for approvalSubmits approved credit/debit memos to client, if neededSubmits revised invoices Initiates follow up calls to confirm correct invoicingWorks with collections on A/R follow upRegular review of A/R statusClient set-up
Work with CSM to communicate lab capabilities to the clientRequests new client reviewConfirms sales assignments with Business Development ManagerTakes new quote requests from clientsReviews client contract requirements / coordinates review.Reviews purchase ordersSubmits purchase orders for approval and returns approved orders to clientFollows up on client terms and credit limit Account Maintenance
Follow up calls and visits with clientsProvides technical support as neededUses company resources to follow up on client requestsFamiliarity with company capabilities and key contacts Forward opportunities and leads to sales Forecasts upcoming work Asks for the next opportunity Area of responsibility (air, regulations, etc.)Submits client complaints and participates in correction action / follow up as neededCommunicates client issues/complaints to salesFollows up on client requestsSupports the follow up of quotes/bids for tracking purposesQuotes & Proposals
Initiates project QAPP review with operations, QA, and subcontract labs as neededInitiates technical support from operations as needed (special requests, method development, technical review, etc.) Quote generation and approvalsReviews client quote requests for capabilities, certifications, scopeConfirms client contracts (if applicable) and pricingDetermines lab placement for the workConfirms that lab certification meets project requirementsConfirms that lab compound lists and limits meet project requirementsCreates quotesSubmits quotes for approvalSends quotes to clientForecasts quotesProvides QAPP / SOW information to the client as neededUpdates status in LIMS Basic Minimum Qualifications:
Education: BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)Experience: 6 months of client-relationship/customer service experiencePrefer some bench chemist or field experienceRequires additional lab training in methods and QA across multiple departmentsThe ideal candidate would possess:
Eurofins TestAmerica services, products, testing capabilities, technology, production, and support systemsProgram specifications and laboratory proceduresEnvironmental regulationsProcess improvement methodsQuality assurance program planContract complianceLaboratory methods and techniques Basic knowledge of the LIMS Strong interpersonal, communication and problem solving skills Effective time management Strong organizational skills Leadership skills Computer skills – using routine software applications such as Outlook, Office, Excel, Word, Access, and PowerPoint. Multi-taskingAdaptability and flexibilityAbility to ensure requirements for On-Time Delivery are metAttention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints.Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers. Position is full-time Monday – Friday 1st shift 8:00am-5:00 pm. Candidates currently living within a commutable distance of Holt, MI are encouraged to apply.
Position will report on-site to the Holt, MI laboratory site.
Position Salary range starts at $50,000 annually.
To learn more about Eurofins, please explore our website www.eurofinsus.com.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
We do not offer Visa Sponsorship for this role.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.