About this role
Job description
We are looking for a experienced senior analyst to support customer-facing and internal applications deployed on Microsoft Azure. You will be a technical escalation point for the team, ensuring service availability, contributing to incident resolution and driving continuous improvements.
You will collaborate with developers, product teams and operations to diagnose complex issues, ensure adherence to Service level agreements and support service availability of the applications
Be a senior technical escalation point for application and platform incidentsGuide junior engineers within the teamProvide deep-dive troubleshooting and root-cause analysis for applications deployed on Azure (App services, Functions, SQL, Service Bus)Collaborate with development teams in assessment sessions to resolve defects and performance issuesEnsure Service level agreement compliance and maintain availabilityParticipate in major incident management, providing, impact analysis and help with restoration of services that process high volumes of transactionsMonitor and validate application releases, support deployment activities and help identify issues earlyManage documentation in confluence and ensure team knowledge is up to dateWork with service Now for incident, problem and change managementIdentify opportunities for automation, tooling or improvements in monitoringExpectation to provide on call support (but not immediately) Qualifications
Relevant University degree/Technical specialtyExperience overseeing/logging tools (AppInsights, Log Analytics, or equivalentCertification in Azure5+ years in Appsupport, production support rolesExperience supporting applications on Microsoft AzureStrong communication skills, ability to assess incidents, and coordinate across teams Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here