About this role
Olympia Предоставено от Customer Service Logistics Officer (Claims) - Born, Netherlands | Fulltime | Day Shift For Samsung SDS in Born, we are looking for a Customer Service Logistics Officer (Claims). You don't have to know everything already - we are mainly looking for someone with the right mindset, sense of responsibility and motivation. - You will start with a 7‑month contract via Olympia - If performance is strong and the match is right, you will receive a direct contract with Samsung SDS As a Customer Service & Claims Officer, you are the point of contact for customer questions, deviations and claims within the logistics process. You coordinate with multiple stakeholders and ensure cases are handled correctly from start to finish. Your responsibilities include: - Handling customer inquiries within transport and warehouse logistics; - Managing and following up on claims (damage, loss, returns); - Communicating with customers, carriers, internal departments and insurers; - Collecting and reviewing claim documentation; - Preparing and sending liability letters; - Registering and managing claims in internal systems; - Verifying and booking compensations; - Identifying recurring issues and suggesting process improvements. No two days are the same, you switch frequently between tasks and have real influence on how cases are resolved. ⏰ Working hours - Fulltime position in day shift; - Starting time between 07:00 and 09:00; - You will work in a professional, supportive and team‑oriented environment. Waar ga je werken? Samsung SDS is part of the global Samsung Group and has been active since 2011. It is one of the fastest‑growing logistics service providers in the world, operating in more than 40 countries with over 4,500 logistics professionals. Innovation, technology and smart logistics solutions are at the heart of the organisation. You will work in an international and professional environment where continuous impr...